Revenue & Collection Coordinator

6 months ago


Petaling Jaya, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

**Job Details**:
**Role: Revenue & Collection Coordinator**

**Role Type**: Initial 3 months and Extendable Contract through Optimum Infosolutions - KL, Malaysia

**Job Location: First Avenue, Petaling Jaya, Selangor**
- **Revenue & Collection Coordinator **_

**About the team**:

- Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan’s obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI’s established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices

**About the Assignment**:
**Skills and knowledge**:

- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress.
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player

**Essential Experience / Criteria**:

- Experienced in related field (Financing, Servicing)
- Enthusiasm towards learning
- Fresher/ Fresh Graduates are welcomed
- Able to perform critical problem solving & perform excellent communication skill
- Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantages on the role

Desirable Experience / Criteria:

- Experienced in related field will be an advantages on the role
- Additional Language : Able to communicate in Chinese will be an advantages on the role

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM1,670.18 - RM4,392.42 per month



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