Front Office Crew

2 weeks ago

Penang, Malaysia HPL Hotels and Resort Full time

Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will:

- welcome, greet, assist Guests’ or passer-by during arrival check-in, stay & departure check-out, i.e. delivery, pick up luggage, storage, showing directions
- handle Guests’ requests, inquiries and complains by using the Service recovery techniques
- provide Valet parking service
- maintain cleanliness at your work areas
- assisting in check in, check out and guest registration process
- demonstrate impeccable product knowledge including but not limited to hotel and café memorabilia, operation hours and etc.

**Requirements**:

- Positive phone demeanor and superior written and verbal communication skills are essential
- Must have a service oriented mindset and be capable of making every guest feel valued
- Knowledge of basic office equipment, including printers, scanners, copiers, etc
- Exemplify strong organizational skills and attention to detail
- Possess a positive attitude and be willing to work as part of a team
- Ability to speak a second language is an asset
- Possess driving license
- This position is restricted to individuals with the rights to work in Malaysia

com/ for other vacancies at a Hard Rock Hotel

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