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Front Office Crew
7 days ago
Your main duties centers on the procedural and personal dimensions as applied in the delivery of the guest experience in lounges, front desk, reception & lobby area, through telephone and etc. You will:
- welcome, greet, assist Guests’ or passer-by during arrival check-in, stay & departure check-out, i.e. delivery, pick up luggage, storage, showing directions
- handle Guests’ requests, inquiries and complains by using the Service recovery techniques
- provide Valet parking service
- maintain cleanliness at your work areas
- assisting in check in, check out and guest registration process
- demonstrate impeccable product knowledge including but not limited to hotel and café memorabilia, operation hours and etc.
**Requirements**:
- Positive phone demeanor and superior written and verbal communication skills are essential
- Must have a service oriented mindset and be capable of making every guest feel valued
- Knowledge of basic office equipment, including printers, scanners, copiers, etc
- Exemplify strong organizational skills and attention to detail
- Possess a positive attitude and be willing to work as part of a team
- Ability to speak a second language is an asset
- Possess driving license
- This position is restricted to individuals with the rights to work in Malaysia
com/ for other vacancies at a Hard Rock Hotel
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