Customer Service Executive

2 weeks ago


Gua Musang, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Chat

**Timings**:Day Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin Cantonese Korean Customer Service Agent Mandarin or Cantonese Voice Support
- **Job Scope**:

- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

**Requirements**:

- Preferable 6 months of related working experience
- **Fluency in English and Bahasa languages**:

- **We are open to hiring other languages also like Koreans, Japanese, Khmer, Filipinos etc**:

- Flexible for shifting schedule and changes along with it
- For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply



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