Supervisor Field Operations

7 months ago


Seremban, Malaysia DKSH Full time

**Location**:Seremban, MY, MY**Job Function**:Field Marketing**Requisition Number**:149702**Description**:
**Responsibilities**:

- Build up incremental purchasing volume from stores and finding more sales opportunities
- Work closely with the Manager, Field Sales and Retail Execution to develop an effective team structure, processes and operational framework to support the implementation of our clients’ strategic and joint business development
- Following up on daily SMART reports including OSA reports, promotion compliance reports on operational issues and delivery non-fulfilment with client sales team
- Manpower deployment which includes coverage for Field Marketer (FM)’s leave, promotion completion within stipulated period, resource management for store-related activities and stock take/opening/closing/floor display set-ups and tear down by FM
- Monthly KPI Audit on FM’s performance for incentive payout
- Monthly review of FM’s itinerary
- Communicate and ensure understanding of promotional activities and objectives by field team
- Check availability of point of sale materials in stores. Ensure promotional activities have been implemented and maintained
- Check to ensure generic, store-specific planograms and category flows are implemented/maintained
- Ensure product grouping, planogram compliance and distribution in stores
- Ensure prompt promotion and secondary display execution
- Check shelf-health is implemented and maintained. Provide feedback to clients on slow/fast sellers and recommend appropriate actions to achieve sales targets
- Ensure proper management of stock in stock rooms
- Ensure forward share is equal with market share. Provide regular feedback to clients on forward share changes
- Compile trade contact reports
- Collect and give feedback using available feedback platforms usage (e.g. SMART, etc.)
- Gather reports/insights on competitor's activities, promotions, rotation of stock, product recalls, pricing, planograms and new innovations
- Relationship building with store managers and department managers
- Provide feedback on store operational issues to client
- Weekly pre-FM meeting with client sales team
- Daily operation update with client sales team and follow up closely on feedback of FMs from client sales team
- Periodic Trade Visits together with client sales team
- Preparations of stores to ensure perfect in-store execution standards for client trade visit
- Attend review meetings with clients, if requested

**Job Requirements**:

- Highly motivated and result-driven individual
- Possesses strong knowledge on the FMCG industry, field sales and marketing
- Ability to work and deliver under pressure
- Preferably from in-store field execution background
- Demonstrates maturity and independence
- Demonstrates diligence, initiative and pro-activeness
- Problem solving capabilities
- Collaborative team player
- Ability to communicate and negotiate well with different stakeholders
- Proficiency in office productivity tools (e.g. Excel, Word and PowerPoint)
- Fluent in English (written and spoken), dialect will be a plus



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