Associate - Collections
7 months ago
Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
- Keep track of assigned accounts to identify outstanding debts and advice customers on the payment options
- Review collection queue to perform collection activities accordingly
- Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified
- Update account status and database regularly
- To attempt a negotiation and repayment resolution with each customer within a 3 minutes timeframe by structuring the calls with a combination of questioning and listening techniques giving maximum number of captured “promise to pay”.
- To work within a target-based incentive scheme maximizing efficiency through tried and tested negotiation techniques giving excellent productivity result.
- To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
- Achieve target set on a month - to - month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements.
- To maintain a high level of security and confidentiality of company and customer information.
- To carry out other duties / assignments related to the operations of department as directed by the superior.
**Job Requirement**
- Minimum SPM qualification
- Minimum one year of experience as debt collector is desired
- Experience in working with targets and tight deadlines
- Good knowledge of MS Office
- Good negotiation and persuasion skills
- Team player
- Good time-management skills
- Self-motivated
- Willing to work long hours
*
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
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