Associate, E-collection Channel Group Institutional

3 weeks ago


Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 6013- Job Description:

- Summary

Manage and execute the daily operational tasks of Operations Collection Unit within the job responsibilities and deliverables in line

with the Bank’s goal and strategies.

**Responsibilities**:
**Operations Management**:
R In charge of running daily operations of Operations Collection Unit within the established standard operational procedures.

R Assist Operations Collection Unit’s supervisor to develop Collection related Operational Manual and Guidelines or any other related manuals/guidelines.

R Deal with daily operations issues and customer’s expectation on production delivery time.

R Assist Operations Collection Unit’s supervisor to manage resources to produce high quality service at minimum operations cost.

**Cost Management**:
R Assist Operations Collection Unit’s supervisor to manage and maintain department’s total yearly expenses are met or below

planned budget.

R Initiate and deliver “Process Improvement” initiatives for cost and performance efficiency.

**Customer Service**:
R Ensure customer’s complaints are satisfactorily closed and within standard turnaround time.

R Support and partner with other business units on potential operational centralization for Cash Management related products.

**Risk & Control**:
R Ensure daily running of Operations Collection Unit adhere to the established risk and controls measures as per the Operational Manuals and Guidelines.

R Ensure awareness on AMLA policies by attending annual Compliance Awareness training.

**People Management**:
R Assist Operations Collection Unit’s supervisor to implement strong team spirit and highly motivated Operations Collection team.

R Assist and work closely with units within the division for effective product delivery.

**Other Roles**

R **Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.**

R **Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.



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