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Associate Spclst, Customer

1 month ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Description

**Primary Objective**:
Provide on-demand helpdesk support to customers and channels on trade, cash and direct funders related transactions, products or services

Provide seamless, effective and timely delivering of customer resolution on issues received Collect and channel feedback to Product team & Central Process Improvement Circle for enhancement to improve customers' experience & service delivery Lead/support merchant onboarding process - documentation, registration & maintenance. Execute required operational task and provide operational expertise to team

**Key Responsibilities**:
Execute operational task that require functional expertise or skills
- Produce necessary output, in line with the objective of the team
- Provide feedback on key issues faced by both customers and teams
- Effective oral communication skill with in-depth knowledge in trade, cash & direct funders related transactions or services
- Familiar with biller onboarding process and documentation
- Good problem solving skills to resolve issues/requests from customers
- Able to handle exceptional cases from various channels to ensure SMOOTH PROCESSING
- Good critical thinking skill to continuously improve service delivery
- Familiar WITH CASH, merchant acquisitions, trade finance, FSC, direct funders systems and processes to handle any issues / investigations
- Good critical thinking skill to drive business process improvement and encourage innovation to continuously improve service delivery
- Support biller onboarding on documentation, registration, maintenance and implementation

bau activities

**Requirements**:
**Requirements**:
Diploma -.
- CASH/TRADE PROFESSIONAL ACCREDITATION [NOT MANDATORY/ADVANTAGE] I.E. SWIFT / CITMinimuM 3 years experience in Transaction Banking, particularly in Client Services/INVESTIGATION/SUPPORT functionS for Cash & Trade PRODUCT & services
- Expertise and capability of performing tasks relevant to the domain and delivering required output
- Good problem solving skills
- Ability to provide answers to impromptu questions
- Good communication skills (ability to communicate/collaborate with team members)
- Ability to be patient and actively listens to others, and understands others' views

**Benefits**:
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards