Associate, Customer Care

1 week ago

Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Associate, Customer Care

**Job Summary**:

- Receive and handle inquiries and complaints from internal and external customers.
- Take ownership of customers' inquiries or complaints and resolve them by liaising with respective Business Owners within the specified time frame.
- up and update customers timely on complaints raised until they are resolved.
- Assist and support the team to achieve the operational and performance goals of the department.
- Process all Customer Service requests timely and efficiently within the turnaround time.
- Ensure that tasks and cases are processed in full compliance with the rules and regulations of Bank Negara Malaysia (BNM), Malaysian Takaful Association (MTA), Company guidelines, and Takaful Act.
- Interact with customers and agents via telephone to provide information and assistance.
- Professionally handle a high volume of inquiries accurately to the satisfaction of customers and agents.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Resolve calls within the agreed Service Level Agreement (SLA).
- Support the supervisor/Head of Customer Service in implementing GETB Takaful certificate rules in line with Takaful principles and good governance.
- Perform other ad hoc tasks as assigned by the supervisor.

**Job Specification**:

- Formal degree or higher qualification in any discipline. Other professional qualifications in Insurance/Takaful (e.g., AMII, DMII, LOMA) are an added advantage.
- Minimum 1 year of customer service experience; fresh graduates with exceptional communication skills may be considered.
- Basic knowledge of Takaful/Insurance and implementing Customer Experience programs.
- Proactive and result-driven.
- Team player with good analytical skills.
- Strong communication and relationship-building skills.
- People-oriented and customer-focused.
- IT literate.

Job ID 240000RQ

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