Customer Care

1 day ago

Kuala Lumpur, Malaysia VB Advisory Sdn Bhd Full time

Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile

**Job Requirement**:

- Respond proactively and effectively solve customer problems
- Ensure service quality and strive to improve customer satisfaction
- Participate in cross-border meetings to collect customer feedback and provide improvement plans
- Promote our package, continue to improve customer service quality and support internal activities
- 1~2 years of customer service related work experience
- Good interpersonal and communication skills
- Have fluent listening, speaking, reading and writing skills in both English & Mandarin

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

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