Customer Service Associate

2 hours ago

Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

**Position**: Customer Service Associate

**Salary**: RM1,800.00 - RM2,100 per month

**These are the benefits in your career with us**:

- Fun and exciting working environment
- Lucrative remuneration package
- EPF, SOCSO, and Medical coverage
- Strategic location (walking distance to all major public transportation modes)
- Professional training & training allowance provided
- Annual leave and selected public holiday leave
- 5 working days/week

**What we require from you**:

- Must be able to work on rotational shifts and weekends
- Strong communication and interaction skills
- Fresh graduates are encouraged to apply
- Fluent in both spoken and written Bahasa Malaysia and English
- Able to start immediately is an added advantage (Urgent hiring position)

**Your roles include**:

- Attending to incoming calls promptly, courteously in a competent and professional manner.
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contributes to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Any other duties assigned by your immediate superior and the Company

PLEASE READ CAREFULLY BEFORE YOU APPLY, THANK YOU.
At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way.

We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what we do.

Established in 2013, CCM is a local homegrown brand with MSC status and infrastructure located in Malaysia’s first Cybercentre. We are more than an outsourcing contact centre. Besides our inbound and outbound end-to-end contact centre services, we provide insourcing services where we recruit and train agents for established contact centres in Malaysia.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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