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Customer Service Associate

2 weeks ago

Kuala Lumpur, Malaysia Pasona Malaysia Full time

**Job ID**

**21506**

**Position Title**
- Customer Service Associate

**Industry**
- General and Wholesale Trading
- ・To handle delivery matter and coordinate with customers, prepare documents, arrange transporter etc.
- ・To Immediate response to customers’ enquiries or forward customers’ enquiries to senior CS personnel or their superior.
- ・To handle purchasing matter - issue PO to suppliers, coordinate with forwarder to make sure the cargo arrive on time.
- ・To update stock data from time to time to ensure the accuracy of data.
- ・To be the window person between customers, superiors and sales person.
- ・To check stock status before handing customers’ PO to CS Executive / Sales personnel.
- ・To assist sales personnel to issue quotation, monitor customers payable accounts and on-time collection if required.
- ・To follow-up on claims issue with suppliers.
- ・To make entries of PO, SO Invoice, DO, GRN into the system.
- ・To update of stock in the common sharing folder.
- ・To participate in physical stock check once in a month.
- ・To assist Customer Service Executive to resolve issue if any.

**Salary**
- 3000~3500 (RM)

**Location**
- Kuala Lumpur

**Requirements**:

- Minimum 1 year of working experience
- Basic knowledge in Excel.
- Language required: English, Bahasa Malaysia, Mandarin