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Customer Service Officer

3 weeks ago

Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

**Customer Service Representative**
**Samsung Authorized Service Center (One Mobile Care SDN BHD)**
**The Garden Mall, Mid Valley City, KL**

**Responsibilities**.
- Handle issues regarding client complaints and other matters.
- Works with supervisors in other departments on updating information and procedures
- Handle customer inquiries and feedback.
- Provide accurate, valid and complete information by using the right method or tools.
- Follow communication procedures, guidelines and policies
- Other ad-hoc admin duties.
**Requirement**
- Availability to work shift hours, including weekends and holidays
- Ability to work under daily and/or weekly deadlines, in a fast-changing work environment
- Ability to multitask and deal with customer-driven interruptions
- Experience in customer service is a huge advantages
**Working Location**:
Samsung Authorized Service Center (One Mobile Care SDN BHD)
- The Garden Mall.
Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

**Salary Range**:RM1500 - RM2500

**Benefits**
- Permanent Job (no contract)
- EPF | SOCSO | SIP
- OT Claim
- Annual Leave
- Medical claim
- and more.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
Schedule:

- Day shift
- Early shift
Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
Application Question(s):

- Are you ready to work on rotational shift hour?
- Are you ready to work on weekend/public holiday?