Customer Service Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Magnum 4D Berhad Full time 30,000 - 60,000 per year

Job Description: 

We are seeking a dedicated and enthusiastic Customer Service Officer to join our call center team. As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers receive the best possible service experience.

Key Responsibilities:

  • Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.
  • Provide accurate information about products and services.
  • Resolve customer issues and complaints with patience and professionalism.
  • Document all customer interactions and maintain accurate records.
  • Collaborate with team members and other departments to resolve complex issues.
  • Follow up with customers to ensure their concerns are resolved satisfactorily.
  • Stay updated on company products, services, and policies to provide informed assistance.
  • Fresh graduates are encouraged to apply

JOB REQUIREMENTS:

  • Must possess at least a Diploma or a recognised degree in relevant field
  • Has minimum 1-2 years relevant working experience in Contact/Call Centre or Customer Service environment
  • A positive, service-oriented and professional attitude towards customers always
  • Excellent analytical and problem-solving skills is a must.
  • Must have excellent verbal and writing skills (both English and Mandarin language) to effectively communicate with Mandarin-speaking clients.

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