Customer Service Officer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia INITIA Group SG Full time 2,000 - 3,500 per year

Job Title: Customer Service Officer

Job Level: Supervisory

Department: Operations Department - Salon

Rate: RM /month and RM 12-16/hour

Location: Mont Kiara, Kuala Lumpur, Malaysia

Overall Job Objectives:The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading by example. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment to enhance customer satisfaction and retention.

CORE RESPONSIBILITIES:

  • Provide professional customer support.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Attending and communicating promptly to customer's needs and queries.
  • Acknowledging and resolving customer feedback and concerns.
  • Knowing products inside and out to answer product queries.
  • Communicating and coordinating with the team and management.
  • Provide feedback on the efficiency of the operations and customer service process.

JOB SPECIFICATIONS:

  • Must have proven working experience in customer service.
  • Professional looking and well-groomed that best fits our salon image.
  • Good and precise communication skills.
  • Customer Service oriented and passionate about serving customers.
  • Prior experience in the beauty line would be advantageous.
  • Ability to stay calm and excellent in handling difficult customers.
  • Comfortable using computers.
  • Mandarin and Korean language proficiency will be an advantage.

KEY DELIVERABLES:

  • Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information to customers.
  • Ensure customer satisfaction and increase customer retention.
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement.
  • Follow company procedures and policies to ensure a consistent, high-quality customer service experience.

BENEFITS OF THE ROLE:

  • Career progression at one of the best salons in Singapore and Malaysia
  • Employee Service Benefits
  • Birthday Vouchers.
  • Leave Entitlement
  • Employee Referral Incentive
  • Flexible Working Hours
  • Cozy working environment

If you're excited about our company's vision for this position, we'd like to hear from you.

APPLY NOW

Job Types: Full-time, Part-time, Permanent, Temporary

Pay: RM2, RM3,500.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Preferred)
  • Mandarin (Preferred)

Location:

  • Kuala Lumpur (Required)

Work Location: In person

  • Customer Service Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Straits Financial Group Full time $30,000 - $60,000 per year

    Customer Service and Operations OfficerKuala Lumpur, MalaysiaHeadquartered in Singapore with presence in the United States and Indonesia, Straits Financial serves as the financial services arm of the CWT Group, a global leading provider of integrated logistics and financial services. We provide a fully-integrated service for our clients to access the...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Magnum 4D Berhad Full time 30,000 - 60,000 per year

    Job Description: We are seeking a dedicated and enthusiastic Customer Service Officer to join our call center team. As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers...

  • Customer Service Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Redzgroup Pte Ltd Full time 24,000 - 192,000 per year

    Job Title: Customer Service OfficerJob Level: SupervisoryDepartment: Operations Department - SalonRate: RM /month and RM 12-16/hourLocation: Mont Kiara, Kuala Lumpur, MalaysiaOverall Job Objectives:The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Asia Global Advisory Full time 20,000 - 30,000 per year

    AGA is assisting our client, a leading integrated healthcare network in Singapore, renowned for its world-class hospitals and dedication to delivering exceptional patient care. Committed to advancing medical innovation and clinical excellence, the network provides a comprehensive range of healthcare services, earning a reputation as one of the country's most...

  • Customer Service Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pertama Digital Berhad Full time 33,600 - 48,000 per year

    Company DescriptionPertama Digital Berhad is dedicated to supporting impactful and inclusive technology-driven initiatives in the Govtech and Fintech sectors. We specialize in creating solutions that empower and benefit Malaysians, enhancing accessibility and effectiveness. With a focus on innovation and community impact, Pertama Digital Berhad is at the...

  • Customer Service Officer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Staffing & Outsourcing Sdn Bhd Full time 30,000 - 60,000 per year

    The key responsibilities:To provide excellent customer service through various channels, calls, emails, WhatsApp, customer portal, social media and chatbot, focusing on resolving customers' queries at the first point of contact by ensuring timely responses and resolution.Attending to customer enquiries with problem-solving abilities regardless of...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VR Excellent (M) Sdn Bhd Full time 24,000 - 42,000 per year

    We are looking for Customer Service Officer to be based in Jalan Tun Razak, Kuala Lumpur.Key Responsibilities:Deliver 24 hour one-stop customer service.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time 20,000 - 30,000 per year

    Duties & ResponsibilitiesGreet and assist all mall visitors with friendly and professional manner.Provide accurate information on mall tenants, facilities, services, promotion and events.Resolve customer inquiries and complaints promptly, professionally and empathetically. Escalate complex or unresolved issues to the relevant appropriate departments for...