Customer Service Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia VR Excellent (M) Sdn Bhd Full time 24,000 - 42,000 per year

We are looking for Customer Service Officer to be based in Jalan Tun Razak, Kuala Lumpur.

Key Responsibilities:

  • Deliver 24 hour one-stop customer service.
  • Ensures highest standard of service delivery on personalized phone services to our customers.
  • Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
  • Handling and resolving customer complaints proficiently.
  • Displaying a high level of quality and professionalism when dealing with customers.
  • Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
  • Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
  • Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
  • Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
  • Maintains confidentiality of the Bank's customers and data.
  • Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Key Requirements:

  • At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
  • Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations.
  • Fresh graduates are welcome to apply.
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage.
  • Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
  • Possess a pleasant voice & good telephone etiquette.
  • Resourceful, proactive, attentive to details and a good team player.
  • Possess an A in SPM English.
  • Mandarin speaker is welcome too.

Benefits: 21-days AL, RM350 fixed allowance, dental, optical, medical for family, 5-day week, bonus, etc.

Job Type: Full-time

Pay: RM3, RM4,200.00 per month

Application Question(s):

  • Must have an A in English SPM

Work Location: In person

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