Business Intelligence Analyst

1 month ago

Air Itam, Malaysia GrowthFn Full time

a. Language: Trilingual (Mandarin, Bahasa Melayu, English)

b. Specialization: MS Excel and Power BI

c. Target Onboarding Date: ASAP

d. Salary Range: 3,500 - 4,500

e. Location: Georgetown, Penang

f. Type: Full-time

g. Shift: Regular shift and/or 24/7

Jd

Communicate with internal colleagues to understand the needs of departments and the organization
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
- Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

**Requirements**:
Degree in Discipline or equivalent diploma
- Working experience with Power BI
- Excellent analytical skills and an informed, evidence-based approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
- Working experience in KPI monitoring
- Working experience in contact centre sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development
- Good understanding of information technology
- Good verbal and written communication skills.
- Analytical skills in order to perform standard reports with mínimal variance.
- Experienced in database query languages.
- Expertise on Power BI

Pay: RM3,500.00 - RM4,500.00 per month

Application Question(s):

- Your nationality
- Your current location
- Your WhatsApp number
- Your current salary
- Your expected salary
- Notice period

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business Intelligence Analysis: 1 year (preferred)
- Power BI: 1 year (required)

**Language**:

- Mandarin (required)
- Melayu (required)

Ability to Commute:

- Penang Hill (required)

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