Customer Onboarding Specialist

2 weeks ago


Kuala Lumpur, Malaysia SiteMinder Full time

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
- We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
- And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Customer Onboarding Specialist - Mandarin & Cantonese role...

As our Customer Onboarding Specialist, you be providing software training to our Mandarin & Cantonese speaking customers via video where you'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.

We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

All we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we can't train).

What you’ll do
- Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
- Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype
- Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
- Take ownership of customer's problems and seek to identify, respond and resolve any customer issues

What you have
- You will have sound written and verbal communication skills in Mandarin and Cantonese with a positive and engaging phone manner
- You will have proven customer service experience with a passion for providing a premium customer experience
- You are tech savvy with a sound knowledge of all things technology
- You have worked towards targets and are goal oriented but always thinking about the customer experience
- Experience in the hotel industry or in a SaaS company is a plus

Our Perks & Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Remote working model
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

LI-Remote



  • Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    **Overview**: As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding...


  • Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding experience. By...


  • Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full time

    o Execute on-site visits to merchants for hands-on support during the implementation phase. - Collaborate with the sales team to understand client needs and customize onboarding strategies accordingly. - Conduct in-person training sessions for merchants on product usage, system integration, and best practices. - Troubleshoot and resolve any hardware or...


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...


  • Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full time

    o Provide an incredible onboarding experience for merchants. You will be supporting the on-the-ground sales team in closing deals - Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite. - Perform against the onboarding process and training curriculum to hold merchants...


  • Kuala Lumpur, Malaysia Hyppies Full time

    Be the Sales Team's Secret Weapon at a** Global Luxury Fitness Tech!** Do you thrive on helping others achieve their fitness goals? A **Global Luxury Fitness Tech Company **on a mission to empower people to live healthier lives - We're looking for a passionate and results-oriented individual to join our team as a **Customer Success Specialist**. **In this...


  • Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Malaysia Spark Hunts Resources Full time

    **Specialist, Customer Due Diligence Operations (CDD)** **Job Descriptions**: - Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation. - Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML...


  • Kuala Lumpur, Malaysia lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! - Currently, Lalamove is a leading global on-demand delivery...

  • Iam Specialist

    1 month ago


    Kuala Lumpur, Malaysia demant Full time

    **About the Role**: We are looking for 2 skilled colleagues with expertise in Identity Access Management (IAM), ideally with SailPoint IdentityNow experience to join our team. As a specialist, you will play a crucial role in managing identity and access management solutions. Your primary responsibilities will include onboarding systems and users, as well as...


  • Kuala Lumpur, Malaysia Coda Payments Full time

    We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling...


  • Kuala Lumpur, Malaysia EBC Group Full time

    EBC Group, a leading financial services provider, is seeking an experienced Human Resources (HR) Manager to join our dedicated team. As the HR Manager, you will be responsible for overseeing all aspects of human resources operations, including recruitment, employee relations, performance management, compensation and benefits, training and development, and HR...


  • Kuala Lumpur, Malaysia Babel Fitness Full time

    Role Overview: The Recruitment Specialist will be responsible for managing the end-to-end recruitment process, from identifying staffing needs to onboarding new hires. This role requires a proactive individual who is adept at sourcing, attracting, and hiring top talent in a competitive market. You will work closely with department heads to understand their...


  • Kuala Lumpur, Malaysia Finsmart Solution Pte Ltd Full time

    Responsibilities: - Be part of the Client Services Team to maintain a high standard of customer satisfaction and to resolve any enquiries that clients may have. - Proactively touch base with our clients to ensure they complete the client onboarding process. - Reach out to clients to ensure customer experienc.e is positive, promote new features and service...


  • Kuala Lumpur, Malaysia Jom Kerja! Full time

    Job Title: Recruitment Specialist Location: Q Sentral, Kuala Lumpur Position Overview: Key Responsibilities: 1. Sourcing and Attraction: 2. Screening and Evaluation: - Coordinate and schedule interviews with hiring managers and team members. 4. Collaboration and Coordination: - Partner closely with hiring managers to understand their hiring needs and...


  • Kuala Lumpur, Malaysia Mhub Full time

    **Responsibilities**: - Provide accurate information about products, services, and policies to customers. - Assist customers with system queries, problem-solving, service requests and resolving solutions or user complaints. - Document customer interactions via the ticketing system. - Collaborate with other team members to escalate complex issues and ensure...


  • Kuala Lumpur, Malaysia Mango Global Technologies Full time

    Primary Job Functions: - Respond promptly to all incoming communication channels. - Address customer needs efficiently, offering solutions or alternatives. - Foster strong customer relationships through dedicated service. - Ensure confidentiality and privacy of customer information. - Achieve both personal and team targets effectively. - Manage diverse...


  • Kuala Selangor, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin)** **Target: ASAP, July** **Salary: RM3000 to RM3300 (Basic, depending on experience) + RM300 Language Allowance** **Location: Kelana Centre Point, Selangor** Are you a highly motivated individual with a strong command of English and Mandarin languages? Do you thrive in a customer-oriented...