Tourism Executive

**Tourism Executive / Assistance**

AiVA Vacation Lifestyle Sdn Bhd (Travelooker)

Seberang Jaya. Penang

MYR 1,500 - 3,000

**Job Highlights**
- Professional, Positive and Grateful Work Culture
- Teamwork, Learning and Positive Working Environment
- Perfect Career Growth Opportunity and Blueprint
- Personal Growth and Development
- Fresh Graduates / Entry Level are encourage to apply

What does a great Tourism Executive / Assistance do?
- Execution the objectives of the Department unit of a company
- Facilitating the achievement of the objectives
- Implementation of the plan together with team member
- Manage all assignments and has overall daily operations
- Identify & develop new business opportunities
- Develop strong good customers and suppliers business relationships
- Manage all aspects of travel operations and administration work; such as **Reservations**, **Tour Packaging**, **Ticketing**, **Travel Coordination**, **Customer Support**and **Invoicing Tasks** including timeliness in issuances of invoices

**Job Requirements**

Experience and Capabilities:

- Minimum Two (02) years of working experience in travel and tour related industry
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Remarkable ability to work under pressure, tight deadline, flexible hours during peak season and meet KPIs
- Proficient in both written and spoken English and Mandarin is a MUST. As the role requires
- Excellent interpersonal and communication skills. Ability to present, persuade and communicate effectively
- Willing to attend to customer enquiries & tour support via phone after hours, during weekend or public holidays (emergency services when necessary)
- Advantage: Good geographical knowledge of Asian and Western countries and their tourist attractions and culture
- Advantage: Good knowledge of traveling software (Computer Reservations Systems, GDS systems, travelport and E-Travel)
- Advantage: Ability to handle difficult customers and situations
- Advantage: Exemplary sales skills and customer oriented approach
- Advantage: Flexibility and attentiveness would be essential for this role
- Advantage: Good follow up skill and highly attentive to enquiry

**Job Benefits**

First, here are what you will receive for the great work you provide:

- EPF, EIS and SOCSO, protect your basic rights
- Favourable salary system: Salary + Reward system (Incentives + Paid Holiday + Attractive Performance Bonuses)
- Opportunity for Promotion and Salary Increment TWICE a Year
- Monthly Parental Filial Piety Allowance
- Domestic and International Travel Opportunities
- Annual Incentive and Team Building Trips
- Professional on-the-job Training
- Miscellaneous Allowance
- Employee Product Discount Price

**Additional Information**:

- Career Level: Entry Level
- Qualification: SPM, STPM, 'A' Level, Pre-U, Diploma, Degree or higher, Fresh graduate are encouraged to apply
- Years of Experience: 2 years
- Job Type: Full-Time
- Job Specializations: Hotel/Restaurant, Hotel/Tourism

**Company Overview**

Travelooker a travel brand owned by AiVA Vacation Lifestyle Sdn Bhd. Travelooker is an award-winning Global Travel Entrepreneurship Platform that allows travellers to Travel While Benefiting and Enjoying Holidays all over the world. Travelooker has legalised illegal tour operators in order to reduce the burden on law enforcement.

Established in 2017 amid the storm of global economic turbulence and the COVID-19 pandemic, our continued success owes to our ability to swim against the tide and see opportunity in every challenge. Our commitment to growth and quality excellence is an approach that has changed little since our emergence as a travel enterprise.

We offer various categories of quality travel grade products with professional services and a warm, humanistic attitude. We welcome productive collaboration and corporate partnerships with the focal point of providing our foreign and local guests with comprehensive solutions and a tailored experience.

Today, Travelooker is an award-winning travel platform that has branched out across various parts of Malaysia, like Penang, Kuala Lumpur, Johor, Sabah, Perak, Kedah, Selangor, etc., offering an extensive range of travel products, services, and brands that cater to the luxury, upscale, and economy markets.

Travelooker aspires to be the curator of contemporary living and the leading influence on inventive travel business models, in keeping with our ethos of passionate expansion and conscientious innovation.

**VISION**

No.1 Trusted Global Travel Brand

No.1 Global Tourism Entrepreneurship Platform

**MISSION**

Peoples: Serve people who love travel, bring endless happy memories

Partners: Advance innovative profit sharing

Economies: Provide more entrepreneurial opportunities

**CORE VALUE**

1. Commitment Towards Excellency

2. Positive Mind-set and Attitude

3. Integrity in Professional Ethics

4. Respect Everyone in Equality

5. Gra