Clerk
7 days ago
To answer and record all incoming calls and make outgoing calls related to Call Centre tasks to ensure all calls are attended and referred to the respective section.
- To forward customer's complaint and enquiries to the person in charge through Customer Service Form from the Helpdesk System and follow up on the action or response taken.
- Coordinate and set appointment request made through phones, walk in and other section. Responsible to issue work orders in the Helpdesk System and send to the respective section.
- To ensure the counter is opened at 9.00 am and closed at 5.00 pm with sufficient cash float to enable customers to make payment and registration at the counter.
- Key in cash and credit card payment at the e-Pos machine and issue a manual receipt for cheque payment to the customer.
- Key-in cleared cheque payment at the e-Pos machine after confirmation by Credit Control to ensure all cleared cheque payments are updated in the UBIS.
- Enter information from GSA into the UBIS system and send the completed documents to the Clerk, Billing to ensure all information are updated in the UBIS system for billing purposes.
- To scan the verified GSA and save in the DMS according to account number to have a proper document keeping and easy retrieval.
- File, photocopy, update information in UBIS and other clerical task related to Call Centre Unit to ensure up to date records of documentation and easy retrieval of documents.
- To assist the Senior Executive, Call Centre when and as required, to execute standard clerical tasks or any other ad-hoc tasks.
- Perform duties in a safe and healthy manner. Working according to the instructions and always complying with the Safety and Health rules, procedures and practices.
**Salary**: RM1,300.00 - RM1,800.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
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