Call Centre Agent

Provide proper guidance and service information to customers. - Following call centre scripts and guidelines when handling different inquiries or complaints. - Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. - Manage and monitor the full escalation process and ensure the company comply with SLA obligation. -...

Provide proper guidance and service information to customers. Following call centre scripts and guidelines when handling different inquiries or complaints. Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. Manage and monitor the full escalation process and ensure the company comply with SLA obligation. Identify...

**Responsibilities**: - Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction. - Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule. - Stay updated on product or service...

Fill up daily calls reportJob Requirement Has strong sense of responsibility, independent and customer friendly. Able to work short term (1 to 2 months)- start immediately Working location : Taman Desa Cemerlang, Johor Working hours 8am to 5.30pmJob Type: ContractContract length: 1 monthPay: RM2, RM3,000.00 per month

Responsibilities: Ensure that the company's customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed; Ensure the processing of orders, preparation of correspondence, and fulfillment of customer needs to ensure that the customer leaves satisfied; Ensure the performing role is...

Fill up daily calls report Job Requirement - Has strong sense of responsibility, independent and customer friendly. - Able to work short term (1 to 2 months) - start immediately - Working location : Taman Desa Cemerlang, Johor - Working hours 8am to 5.30pm **Job Type**: Contract Contract length: 1 month Pay: RM2,500.00 per month

Deal efficiently and courteously with all guests’ complaint and request. Ensure use right channel when advising or requesting items / services for guests. Ensure attend all communications meetings. Effect fast and efficient monitoring and follow up of guest requests. To be fully conversant with the Hotel Emergency and Evacuation procedures. Accurately take...

To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle complaint, provide...

**Responsibilities**: - Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed; - Ensure the processing of orders, preparation of correspondence, and fulfillment of customer needs to ensure that the customer leaves satisfied; - Ensure the performing...

**Responsibilities**: - Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed; - Ensure the processing of orders, preparation of correspondence, and fulfillment of customer needs to ensure that the customer leaves satisfied; - Ensure the performing...

Job Description * - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle...

Job Description * - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle...

Job Description * - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle...

Job Description * - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle...

Job Description * - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle...

Job Description * - To efficiently handle inbound and outbound customer call inquiries. - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Effectively manage large numbers of incoming calls - Handle...

Fill up daily calls report Job Requirement - Has strong sense of responsibility, independent and customer friendly. - Able to work short term (1 to 2 months) - start immediately - Working location : Taman Desa Cemerlang, Johor - Working hours 8am to 5.30pm **Job Type**: Contract Contract length: 1 month Pay: RM2,600.00 - RM3,000.00 per month

Job Description To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint,...

Job Description To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint,...

Job Description To efficiently handle inbound and outbound customer call inquiries. To provide fast and timely solutions to all customer related problems. To ensure customer satisfaction by providing excellent Customer Services. To be constantly guided by company's service standards. Effectively manage large numbers of incoming calls Handle complaint,...