Customer Success Associate

2 weeks ago


KL Eco City, Malaysia Transwap Malaysia Sdn Bhd Full time

Key account executives will be required to manage incoming calls and live chat from customers in relation to our products and services.
- To resolve product or service issues by clarifying and understanding customers’ requirements.
- To ensure and provide quality service to customers.
- To maintain updated records of customers’ information.
- Record details of enquiries, comments, and complains.
- To compile reports on overall customer satisfaction or complains.
- To complete any other tasks assigned by the management from time to time.

**; Requirements**:
- Preferably at least 1 of working experience in the related field, or in Fintech industry, those without are welcome to apply.
- Possess good interpersonal and communication skills.
- Fast learner and self-motivated.
- Mandarin speaking and writing will be preferred.



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