Customer Success Associate
2 weeks ago
Key account executives will be required to manage incoming calls and live chat from customers in relation to our products and services.
- To resolve product or service issues by clarifying and understanding customers’ requirements.
- To ensure and provide quality service to customers.
- To maintain updated records of customers’ information.
- Record details of enquiries, comments, and complains.
- To compile reports on overall customer satisfaction or complains.
- To complete any other tasks assigned by the management from time to time.
**; Requirements**:
- Preferably at least 1 of working experience in the related field, or in Fintech industry, those without are welcome to apply.
- Possess good interpersonal and communication skills.
- Fast learner and self-motivated.
- Mandarin speaking and writing will be preferred.
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