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Goods Flow Team Leader

1 month ago

Johor Bahru, Malaysia Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Responsible for correct understanding for and adherence to the goods flow processes within my area of responsibility in the store. I do this by securing goods flow co-workers knowledge are on the level allowing us as a team to reach operational excellence. I am responsible to retain and develop the many talented co-workers by consistent coaching and by working alongside them, to improve their understanding for how to achieve operational excellence. I clarify the contributions from the Sales & Supply team and commercial team. I strive to reach the highest possible product availability, correct quality of the products and neat and clean sales locations at the lowest possible cost.

**Your assignment**
- Ensure that goods flow co-workers adhere to SOPs and established working methods, finalise the goods flow processes before store opening to maximize availability at the lowest possible costs.
- Ensure efficient completion of the total customer order fulfilment process to meet customers shopping experience expectations, and to handover to service providers as per agreement.
- Enable implementation of team actions, by developing coworkers' competence and confidence by sharing personal expertise and guiding them in the daily operations. I contribute with input and feedback to the store business plan.
- Contribute to cross function collaboration by supporting colleagues in other functions and/or areas of the store, as well as to improve their understanding for how to support logistics.
- Ensure knowledgeable and skilled teams dedicated to guarantee an excellent customer shopping experience through quality of products, inventory routine, merchandising and stock accuracy.
- Supports the Goods Flow Manager to identify, retain and develop the many talents in the goods flow team, so we build future succession.
- Ensure the goods flow team have the right know how and are compliant to the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, and security.
- Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team.
- Take responsibility in lowering environmental impact and contribute to achieving long-term profitability in a sustainable way. Optimise the short-term store capacity usage to maximise efficient logistics operations, considering space, equipment and people.
- Through correct execution of the assigned goods flow processes, contribute to the tasks and goals of the IKEA value chain as stated in the Global Supply Chain Operational Handbook, local appendices, and service agreements with transport service providers.

**Qualifications**
- The IKEA Vision, IKEA Business Idea and IKEA HR Idea motivate me in my daily work.
- I am interested in home furnishing, people's life at home, and the IKEA product range.
- I have a passion for developing people and talent.
- I know and understand Safety in Goods Handling (SiGH) and the SOP's for goods flow processes.
- I know how I contribute to a well-executed replenishment completed by store opening.
- I know how I can contribute to an efficient goods flow operation, and how by measuring the timing of goods flow tasks will support Volume based Resource Planning.
- I have a flexible approach to my daily tasks and can adapt to unpredictable situations when they arise. I am open to new ideas and changes in ways of working.

**Additional Information**

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most valued customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or cl

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