Customer Service Team Leader

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Digital Marketing Mandarin Thai Team Leader - **Job Scope**: - **What’s your mission?** As a Team Lead, you will be working with our ePayment...

職責： - 管理和指導日常客戶服務任務的順利進行，監督、輔導、理順流程，進行標準化考核，提升客戶服務效率。 - 對複雜問題提供清晰的指示。 - 與客戶服務品質控制團隊合作進行知識培訓、處理投訴和其他重要任務。 -...

**About Us** GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 38 manufacturing locations in 12 countries, we serve over 90% of the world”s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Every time you travel by air almost anywhere in the world, it is...

**BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

Req ID: 121230 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: Performs tasks such as, but not limited to, the following: - Coordinates buying activities for procurement team. - Manages team projects and allocates resources. - Provides advice on procurement documentation creation,...

**Roles & Responsibilities:  ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...

DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 26-Jul-23 Team Leader F&B Service DAIMAN LANDMARK HOTEL Job Description **Description** 1. To develop and maintain the highest standard of quality as they relate to presentation, supervision and control of food and beverage service along with the cashiering transaction. 2. Supervise the work of team members,...

Req ID: 120444 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: - Run CTB (Clear to build/shortages) report from Rapid Response / Kinaxis - Release weekly CTB for all WO (work order) & Planner Order 13 weeks demand - Release PO conversion to buyer after MPS Gap approves. Will block those...

**JOB SCOPE** - Provide effective solution for customer issue. - Follow up and respond back to user on timely manner. - To deliver excellent customer service to customer via phone or any other channels. - To provide accurate information on products and services to customer - Exceeding customer expectation in terms of customer service and accurate...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...

Req ID: 119787 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: PLN - Planning **Role**: Team Leader 3 **Job Title**: Planning Team Leader 3 **Job Code**: TL3-SCM-PLAN **Band**: Level 08 **Direct/Indirect Indicator**:...

**Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...

F&B Banquet Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

**Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

**JOB SCOPE** - Provide effective solution for customer issue. - Follow up and respond back to user on timely manner. - To deliver excellent customer service to customer via phone or any other channels. - To provide accurate information on products and services to customer - Exceeding customer expectation in terms of customer service and accurate...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...