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Customer Services

1 month ago

Johor Bahru, Malaysia JAUHARAH POWER ENTERPRISE Full time

**JOB SCOPE**
- Provide effective solution for customer issue.
- Follow up and respond back to user on timely manner.
- To deliver excellent customer service to customer via phone or any other channels.
- To provide accurate information on products and services to customer
- Exceeding customer expectation in terms of customer service and accurate information.
- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
- You will be accountable for meeting individual (KPIs) and team goals.
- Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation, maintenance and continual improvement of the Customer Service Quality Management System.
- Follow required procedures and processes to resolve customer inquiries or complaints
- Participate in training and development activities.

**Benefits for you in this career**:
1) **Career Path**
- You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.

2) **System for Appraisal and Rewards**
- Company provide the training to help employees to develop future leaders for the company.

3) **Additional benefits**
- Special bonus for extraordinary performance employees, others allowance, Performance Incentive, Shift Incentive and others.

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)