Customer Services

2 weeks ago


Johor Bahru, Malaysia KINTETSU WORLD EXPRESS Full time

Liaise with customer on their shipment needs and attend to customer inquiries.
- Open job folders, prepare shipping documents e.g. Consignment Note, D/O, Shipping Note, S.I., Manifest and Customs Form.
- Prepare shipping notes and delivery order for cargo sending to warehouse / port.
- Assist in advise and confirm to customer cargoes on board date (send Prealert).
- Sorting & checking the documents in a complete set before passing to EDI Clerk to submit to custom for approval.
- Ensure Delivery order from own drivers or 3rd party are returned timely and enclosed into job folder.
- Checking job folders to ensure all charges accurately captured into the system.
- Prepares accurate invoices to customers, sorting and send to customer on timely manner.
- Issue and confirm transaction in UFS system and close job on timely manner.

Requirement:

- Possess mimimunly Diploma in any field.
- Relevant Freight Forwarding Customer Services or Shipping working experience.
- On-Job Training will be provided.
- Good command of English and Bahasa Malaysia both written and speaking
- Good interpersonal and communication skills
- Willing to work 5.5 work days per week.

**Job Types**: Full-time, Permanent

Pay: RM2,300.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)


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