Customer Service Executive

3 days ago


Johor Bahru, Johor, Malaysia Arvion Services Full time

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What you will do:

Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.

Provide accurate product/service information and exceed customer expectations.

Work closely with the team to meet KPIs and Service Level Agreements (SLAs).

Demonstrate good typing speed and accuracy in Traditional Chinese characters.

Maintain good computer literacy and use internal systems effectively.

Manage multiple tasks in a fast-paced, high-volume environment.

What makes you a good fit:

Minimum age 18 years old with SPM, UEC, or IGCSE qualification.

Proficiency in Mandarin (Traditional Chinese reading & typing) and English.

Good communication skills and strong attention to detail.

Basic computer knowledge and ability to multitask.

Able to work in rotational shifts.

Able to work on public holidays and weekends

What we offer:

1-Month Accommodation for outstation hires

KPI Allowance : RM 400

Night Shift Allowance: RM 300

6th day Allowance: RM 300

Paid Public Holidays

Shuttle Service Available from key areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

Interview Process:

Walk-in Interview

Virtual interviews accepted for outstation candidates

Assessments required as part of the selection process



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