Customer Service Executive

2 days ago

Johor Bahru, Johor, Malaysia Monzone Manufacturing Sdn Bhd Full time 30,000 - 60,000 per year

·       Prepare quotations, tax invoices, and delivery orders for customers.

·       Make cold calls to customers to promote chargeable after-sales services and repair packages.

·       Handle customers' inquiries and follow up on service requests.

·       Coordinate with the service team to ensure smooth operations and customer satisfaction.

·       Support after-sales growth through proactive customer engagement.

·       Conduct callback services for refrigerated vehicle customers.

·       Develop new customer accounts to expand business opportunities.

Requirements

  • Degree in business administration or any related field.
  • Strong communication, customer-oriented, and persuasive skills.
  • Result-driven with a positive attitude towards achieving targets.
  • Willing to learn and adapt quickly in a fast-paced environment.
  • Prior experience in sales and customer service roles.
  • Proficiency in Mandarin is required to effectively communicate with Mandarin-speaking clients.

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