Customer Services Executive

3 days ago

Johor Bahru, Johor, Malaysia Kintetsu World Express Full time

Join our Johor team and be part of a dynamic logistics and freight forwarding environment We're looking for a dedicated Customer Service Executive to coordinate shipment arrangements, ensure smooth document handling, and deliver excellent service to our valued customers.

Key Responsibilities

  • Liaise with customers on shipment requirements and handle inquiries promptly and professionally.
  • Open job folders and prepare shipping documents such as Consignment Notes, Delivery Orders (D/O), Shipping Instructions (S.I.), and Manifests.
  • Prepare shipping notes and delivery orders for cargo delivery to warehouse or port.
  • Update customers on cargo on-board status and estimated arrival dates.
  • Send pre-alerts to customers and overseas counterparts for all handled shipments.
  • Ensure delivery orders (from own drivers or third-party transporters) are returned promptly and filed correctly.
  • Verify job folders to ensure all charges are accurately captured in the system.
  • Prepare and issue accurate invoices to customers, ensuring timely submission.
  • Confirm and close transactions in the UFS system in a timely and accurate manner.

Requirements

  • Minimum Diploma in any field.
  • Preferably 1–2 years of working experience in Freight Forwarding, Shipping, or Logistics Customer Service.
  • On-the-job training will be provided for suitable candidates.
  • Good command of English and Bahasa Malaysia, both spoken and written.
  • Strong interpersonal and communication skills.
  • Detail-oriented, responsible, and able to work in a fast-paced environment.
  • Willing to work 5.5 days per week.

Why Join Us

  • Be part of a reputable international logistics company with strong market presence.
  • Gain hands-on experience in freight forwarding operations and customer coordination.
  • Supportive team environment with training and growth opportunities.

Job Types: Full-time, Permanent

Pay: RM2, RM4,200.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Freight and Shiping: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Arvion Services Full time 80,000 - 160,000 per year

    Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do:Process...

  • Customer Service Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Arvion Services Full time

    Job Overview: We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation...

  • Customer Service

    1 day ago

    Johor Bahru, Johor, Malaysia Elite Asia Services Full time

    Position: Customer Service / Support Representative l Telemarketing Representative l TelesalesLocation: JohorSalary: RM 2,000 - RM 3,000Work Hours: 5.5 days per weekKey Duties:◆ Answer customer questions through phone, email, and chat.◆ Call customers to renew their service plans.◆ Schedule appointment times for technicians.◆ Promote our services to...

  • Customer Service Executive

    3 days ago

    Johor Bahru, Johor, Malaysia WORLDWIDE LOGISTICS MARINE (M) SDN. BHD. Full time

    Job Title: Customer Service Executive – Logistics OperationsDepartment: Logistics / Freight ForwardingReports To: Operation ManagerEmployment Type: Full-timeLocation: Johor Bahru, MalaysiaCompany Overview:Worldwide Logistics Marine (M) Sdn. Bhd. is the Malaysia branch of the Worldwide Logistics Group — a leading global logistics and supply chain...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Taewoong Global Logistics Sdn Bhd Full time 40,000 - 60,000 per year

    Join Taewoong Global Logistics Sdn Bhd' as a full-time Customer Service Executive (Logistic) in Johor Bahru. In this pivotal role, you will provide customer service and support to ensure the smooth and efficient delivery of freight and cargo services.Job ResponsibilitiesHandle FCL/LCL/AIR export bookingMonitor shipment progress and update customers on vessel...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia PEO Consulting Limited Full time 38,400 - 50,000 per year

    Job Title: Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong KongWork shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)Working days: 6Location: Johor Bahru (Onsite)Shuttle service provided: YesSalary: 3,200 MYR Basic + 1,000 MYR AllowanceQualifications:18 years old, completed with SPM, UEC, and IGCSE...

  • customer service executive

    1 week ago

    Johor Bahru, Johor, Malaysia Basic Today Klang Full time 27,000 - 31,500 per year

    JOB VACANCY: Customer Service Executive (E-hailing Project)Location: Iskandar Puteri, JohorShuttle bus provided for transportationSalary: RM2,000 – RM2,500 (Basic) + Allowance + IncentivesWorking Hours: Rotational shift | 5.5 or 6 days per weekStart Date: November IntakeJob Scope:Handle customer inquiries and complaints related to the E-hailing...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Monzone Manufacturing Sdn Bhd Full time 30,000 - 60,000 per year

    ·       Prepare quotations, tax invoices, and delivery orders for customers.·       Make cold calls to customers to promote chargeable after-sales services and repair packages.·       Handle customers' inquiries and follow up on service requests.·       Coordinate with the service team to ensure smooth operations and customer...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Lyreco Office Supplies (M) Sdn Bhd Full time 30,000 - 40,000 per year

    To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Lyreco Group Full time 30,000 - 40,000 per year

    To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer...