Customer Service Executive

3 days ago

Johor Bahru, Johor, Malaysia WORLDWIDE LOGISTICS MARINE (M) SDN. BHD. Full time

Job Title: Customer Service Executive – Logistics Operations

Department: Logistics / Freight Forwarding

Reports To: Operation Manager

Employment Type: Full-time

Location: Johor Bahru, Malaysia

Company Overview:

Worldwide Logistics Marine (M) Sdn. Bhd. is the Malaysia branch of the Worldwide Logistics Group — a leading global logistics and supply chain organization with operations across sea, air, and land freight, connecting major trade hubs throughout Asia, Europe, and the Americas. Established in Malaysia for the past three years, our team continues to provide reliable, efficient, and high-quality logistics solutions and operational support to both local and international clients.

Job Summary:

We are looking for a proactive and detail-oriented Customer Service Executive to join our Logistics Operations team. This role is key in ensuring smooth coordination between clients and operational teams, maintaining high service standards, and supporting daily logistics activities. The ideal candidate is experienced in freight forwarding/logistics operations and is able to communicate effectively with internal teams and clients.

Key Responsibilities:

·       Handle end-to-end customer inquiries, service requests, and follow-ups related to sea, air, and land freight operations.

·       Coordinate with internal teams (Operations, Sales, and Finance) to ensure timely and accurate delivery of services.

·       Monitor shipment progress and provide clients with timely updates.

·       Resolve customer complaints and operational issues promptly, escalating when necessary.

·       Maintain accurate records of customer interactions, shipments, and operational documents.

·       Support the Operations Manager in implementing process improvements and service standards.

Requirements:

·       Minimum 2 years of working experience in logistics/freight forwarding or related operations, fresh graduates are welcome to apply too.

·       Knowledge of freight forwarding processes, documentation, and shipment tracking.

·       Strong communication and interpersonal skills; ability to liaise with clients and internal teams effectively.

·       Detail-oriented, organized, and capable of handling multiple tasks simultaneously.

·       Proficient in English; knowledge of Chinese is a plus.

·       Customer-focused with a problem-solving mindset.

What We Offer:

·       Opportunity to work in a growing international logistics company.

·       Exposure to multi-modal logistics operations and international clients.

·       Supportive team environment and opportunities for professional growth.

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Arvion Services Full time 80,000 - 160,000 per year

    Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do:Process...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Taewoong Global Logistics Sdn Bhd Full time 40,000 - 60,000 per year

    Join Taewoong Global Logistics Sdn Bhd' as a full-time Customer Service Executive (Logistic) in Johor Bahru. In this pivotal role, you will provide customer service and support to ensure the smooth and efficient delivery of freight and cargo services.Job ResponsibilitiesHandle FCL/LCL/AIR export bookingMonitor shipment progress and update customers on vessel...

  • Customer Service Assistant

    16 hours ago

    Johor Bahru, Johor, Malaysia Bright Property Service (M) Sdn Bhd Full time

    Job Scope:Reception & Communication: Greet and assist visitors, verify their identities, and direct them to the appropriate departments. Handle incoming calls professionally by addressing inquiries or transferring them to the relevant personnel.Resident Information Management: Maintain and update residents' records, including contact details and contractual...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia PEO Consulting Limited Full time 38,400 - 50,000 per year

    Job Title: Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong KongWork shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)Working days: 6Location: Johor Bahru (Onsite)Shuttle service provided: YesSalary: 3,200 MYR Basic + 1,000 MYR AllowanceQualifications:18 years old, completed with SPM, UEC, and IGCSE...

  • customer service executive

    1 week ago

    Johor Bahru, Johor, Malaysia Basic Today Klang Full time 27,000 - 31,500 per year

    JOB VACANCY: Customer Service Executive (E-hailing Project)Location: Iskandar Puteri, JohorShuttle bus provided for transportationSalary: RM2,000 – RM2,500 (Basic) + Allowance + IncentivesWorking Hours: Rotational shift | 5.5 or 6 days per weekStart Date: November IntakeJob Scope:Handle customer inquiries and complaints related to the E-hailing...

  • Customer Service Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Arvion Services Full time

    Job Overview: We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation...

  • Customer Services Executive

    3 days ago

    Johor Bahru, Johor, Malaysia Kintetsu World Express Full time

    Join our Johor team and be part of a dynamic logistics and freight forwarding environment We're looking for a dedicated Customer Service Executive to coordinate shipment arrangements, ensure smooth document handling, and deliver excellent service to our valued customers.Key ResponsibilitiesLiaise with customers on shipment requirements and handle inquiries...

  • Sales Executive

    7 days ago

    Johor Bahru, Johor, Malaysia Norman Air Cond Service & Tinted Full time 20,400 - 24,000 per year

    Norman Air Cond Service & Tinted is hiring a Full time Sales Executive role in Taman Nira, Johor Darul Ta'zim. Apply now to be part of our team.Requirements for this role:Looking for candidates available to work:Mon morningTue morningThu morningFri morningSat morningSun morning1 year of relevant work experience required for this roleExpected salary: RM1,700...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Monzone Manufacturing Sdn Bhd Full time 30,000 - 60,000 per year

    ·       Prepare quotations, tax invoices, and delivery orders for customers.·       Make cold calls to customers to promote chargeable after-sales services and repair packages.·       Handle customers' inquiries and follow up on service requests.·       Coordinate with the service team to ensure smooth operations and customer...

  • Customer Service Executive

    1 week ago

    Johor Bahru, Johor, Malaysia Lyreco Office Supplies (M) Sdn Bhd Full time 30,000 - 40,000 per year

    To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer...