Global Test Centre Support Analyst

2 weeks ago


Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

**GENERAL SUMMARY**:
Duties and Responsibilities:

- Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
- Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
- Document details of cases and prioritize according to urgency and importance in Salesforce.
- Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
- Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM3,950.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Rotational shift



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