Global Technical Support

1 week ago


Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

Identify severity of case by asking the right questions, analysing and allocating the case appropriately based on its severity.
- Provide resolutions by identifying systematic problems, researching answers; guiding test centre administrators through the corrective steps
- Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
- Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
- Work on projects and special initiatives as approved by team leads and managers.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Flexible hours
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Kuala Lumpur, Malaysia Ssquad Global Full time

    **Full Job Description** **Job Title**: Technical Support/ Service Engineer/ SoC Trainee **Location**: Kuala Lumpur, Malaysia **Experience**: Freshers **About Us**: Ssquad is a leading company in the hardware and software business, committed to delivering top-quality products and services to our clients globally. We are looking for a skilled Procurement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

    Global IT Support RoleWe are seeking a highly skilled and experienced IT Support Professional to join our Service Desk team as a Service Desk Analyst. In this role, you will be responsible for providing technical support to users via phone and chat, as well as dispatching tickets and ensuring that calls are recorded and solutions communicated.As a Global IT...


  • Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    **Job Title **:Technical Support Analyst **Max salary**:RM7500 **Location**: Kuala Lumpur. **Experience range**: 3-5+ years **Job Description (JD)**: - Manage and lead a team to ensure project(s) and support is provided in proactive, timely and effective manner. - Constantly manage communication and relationship with Leads, direct supervisor and peers. -...

  • IT Support Engineer

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Job DescriptionWe are seeking an experienced IT Support Engineer - Global to join our team in Mid Valley City, Kuala Lumpur.The successful candidate will be responsible for installing, configuring, maintaining, and troubleshooting a wide range of server hardware and software at Hyva. Key responsibilities include performing server hard- and software upgrades,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

    About the RoleThis is an exciting opportunity to join our team as a Technical Delivery Manager and play a key role in driving the success of our electronic signature platform.Job DescriptionAs a Technical Delivery Manager, your primary responsibility will be to oversee the implementation, operation, and ongoing management of our electronic signature...


  • Kuala Lumpur, Malaysia Quess Corp Limited Full time

    Dear, Greetings from Quess Global Malaysia! We are actively hiring for 'Technical Support' job role. The details of the same are as below; Job Role : Technical support role Job Type : 3-4 months Contract (can be extended based on the client) Location : KL Sentral Language : English Education : Diploma or Degree Experience : 1 year in Technical Support and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

    Job DescriptionThe role of a Service Desk Analyst at Ørsted involves providing technical support to users via phone and chat, as well as dispatching tickets and ensuring that calls are recorded and solutions communicated.You will be part of a global team working closely together with different business units across the globe. As a team, we have good...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About the JobThis position requires a skilled Technical Customer Support Engineer to join our global support organization. You will assist customers worldwide with Swift operational challenges, working closely with customers to resolve issues and share your expertise.Your ability to think analytically and provide swift solutions will inspire confidence in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About the RoleWe are seeking a skilled Technical Customer Support Engineer to join our global support organization. This role requires assisting customers worldwide with Swift operational challenges on a daily basis.As a key member of our team, you will be responsible for sharing your knowledge and expertise with both customers and colleagues, promoting a...

  • Technical Architect

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time

    Technical Architect - PaymentsTechnical Architect - PaymentsApply locations Malaysia - Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id JR0004308As a Technical Architect, you will be responsible for designing and implementing technical solutions to meet business requirements in the payments domain. You will collaborate with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Job FunctionThe Global Service Desk Associate role involves providing comprehensive technical support and customer service to our global clientele. As a key member of our Service Desk, you will be responsible for responding to customer inquiries, resolving technical issues, and maintaining accurate documentation.Main AccountabilitiesCustomer Interaction:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

    Job OverviewThe Technical Systems Manager will be responsible for designing, developing, and implementing technology solutions that meet the business requirements of Serton Global AS. This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Responsibilities:Design...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Exxon Mobil Full time

    About the PositionThis is an exciting opportunity to join ExxonMobil's process engineering team in Kuala Lumpur.The role involves providing technical support to our manufacturing facilities globally, with a focus on process technology fleet management.You will work closely with global interfaces to identify opportunities and propose innovative solutions to...

  • Technical Architect

    11 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time

    Nature and aim of the positionAs a Technical Architect, you will be responsible for designing and delivering systems for complex projects using the latest technologies, and to build applications that transcend today's digital world and fundamentally enable change for Global Blue Payment related businesses. You will work closely with the software development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

    About the Role: We are seeking a highly skilled Voice Engineer to join our team at HTC Global Services. As a Voice Engineer, you will play a critical role in ensuring the smooth operation of our global systems, including Amazon Connect, Microsoft Teams Operator Connect, and Audiocodes Direct Routing SBCs.Key Responsibilities:Supporting users and resolving...

  • Technical Support

    2 weeks ago


    Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time

    **Job Summary**: As a Technical Support personal, you are responsible to provide technical support on front-end peripherals such as computers, printers, projector, etc. within the stipulated Service Level Agreement (SLA). You are expected to assist on procurement processing, updating asset inventory and user access management. **Responsibilities**: -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Orsted Asia Pacific Full time

    Orsted Asia Pacific invites applications for a Technical Support Consultant to join its Global Service Desk team. The ideal candidate will have a technical background in IT and experience with Windows 10, MS AD, MFA, Azure, Office 365.The selected candidate will be responsible for dispatching tickets, providing phone and chat support, and advising users on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    About Hyva GroupHyva Group is a leading global provider of innovative transport solutions for the commercial vehicle and environmental service industries. Our commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers sets us apart from others.Headquartered in Alphen...

  • Technical Support

    2 weeks ago


    Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Responsibilities**: Diagnosing and resolving technical issues reported by customers or end-users. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring in-depth product knowledge and staying updated on new features and...

  • Technical Support

    1 week ago


    Kuala Lumpur, Malaysia Ask Consulting Full time

    0 - 3 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...