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Technical Support Professional

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time
Job Function

The Global Service Desk Associate role involves providing comprehensive technical support and customer service to our global clientele. As a key member of our Service Desk, you will be responsible for responding to customer inquiries, resolving technical issues, and maintaining accurate documentation.

Main Accountabilities
  1. Customer Interaction: Respond to all incoming calls and emails from customers in a timely and professional manner.
  2. Issue Resolution: Accurately identify and resolve customer issues, either directly or by escalating to senior technicians as needed.
  3. Documentation: Maintain accurate records of customer interactions, including issue reports and resolutions.
  4. Team Collaboration: Work closely with the Technical Team to ensure seamless issue resolution and maintain high levels of customer satisfaction.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
About Our Organization

MindPec Solutions is a dynamic and growing organization dedicated to delivering exceptional IT services and consulting solutions to our clients worldwide.