Technical Support Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
About the Role

We are seeking a skilled Technical Customer Support Engineer to join our global support organization. This role requires assisting customers worldwide with Swift operational challenges on a daily basis.

As a key member of our team, you will be responsible for sharing your knowledge and expertise with both customers and colleagues, promoting a collaborative environment.

  • Provide end-to-end service support, retaining ownership of cases.
  • Work closely with customers to establish root causes of problems.
  • Build and maintain customer relationships, increasing satisfaction through checks of their operational environment and recommendations for improvement.


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