Multilingual Technical Support Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

Join Our Team: At StoreHub, we're building a dream team of extraordinary individuals who are highly effective collaborators. As a Customer Care Representative (Multilingual), you'll play a vital role in supporting our retail and restaurant partners.

About the Job: You'll be the frontline support for our base of Retail and Restaurant businesses, helping them navigate and maximize the potential of the StoreHub platform.

Your Key Responsibilities:

  1. Become a StoreHub Expert: Master the ins and outs of the StoreHub platform to effectively troubleshoot issues and guide customers through processes and bug fixes using phone, email, or chat.
  2. Manage Support Tickets: Serve as the initial contact for all support inquiries, efficiently categorizing and directing them to the appropriate teams.
  3. Enhance User Experience: Help customers of all skill levels effectively use the product, ensuring a positive experience.
  4. Resolve Issues: Own the resolution process for technical problems, managing everything from minor glitches to major software bugs.

Requirements: To succeed in this role, you'll need:

  • Excellent verbal and written communication skills in Malay and/or English.
  • Proficiency in Mandarin (written and verbal) is required, with fluency in both Simplified and/or Traditional Chinese preferred.
  • A minimum typing speed of 65 words per minute (WPM) with 95% accuracy.
  • 1-3 years of experience in technical support or customer service, particularly with telco accounts, hardware support, and/or internet connectivity.
  • A problem-solving mentality and resourcefulness in finding solutions when things are unclear.
  • BONUS: Experience with troubleshooting POS systems.
  • BONUS: Familiarity with customer support tools like Intercom, Salesforce, and Chargebee.

Our Culture: We value directness, hate bureaucracy, and move fast. Expect to do a lot of peer-learning and enjoy cutting-edge tools that automate everyday tasks.

Benefits: Enjoy these awesome perks:

  • Apple Macbooks for everyone
  • Free Season Parking
  • Fully stocked fridge and pantry - Coffee, snacks, and more yums
  • Cutting edge tools. If something can be automated, we'll make it happen
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Opportunities for career growth and continuous learning


  • Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full time

    Job DetailsThis is a great opportunity for someone who wants to work in a fast-paced environment and have a strong impact on our customers' experiences.**Key Responsibilities**As a Multilingual Support Agent, you will be handling multiple tasks simultaneously, including chatting with customers, responding to emails, and identifying trends in customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full time

    Multilingual Customer Support SpecialistJob Description:We are looking for a highly skilled Multilingual Customer Support Specialist to join our team at Dr Clear Aligners Group. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers across multiple languages.Main Responsibilities:Provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    Required Skills and QualificationsTo be successful in this role, you must have:A Bachelor's degree in a relevant field.At least 3-5 years of experience in a multinational/multilingual customer support environment within financial or IT/telecoms industry.You should possess excellent communication, problem-solving, and analytical skills, as well as a strong...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full time

    Job DescriptionWe are seeking a skilled Customer Support Expert to join our team at Swift Software. The ideal candidate will be responsible for the onboarding of new customers, coordinating the whole process, and interfacing with internal and external customers.The successful applicant will have a Bachelor's degree and at least 3-5 years of experience in a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lion & Lion Full time

    Lion & Lion OverviewWe are a dynamic digital agency operating in Asia, specializing in integrated digital marketing solutions.We are seeking a highly skilled Technical Support Expert to join our team, someone who can provide exceptional technical support to our users.Job ResponsibilitiesManage and maintain our LAN performance and workstations as the main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Synpulse Full time

    Join Our TeamWe are seeking a talented individual to join our team as a Technical Support Expert. In this role, you will be responsible for designing and implementing client solutions and architectures, understanding and resolving technical queries, developing software frameworks and applications, and participating in testing and QA...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full time

    About UsJob Expert Group is a company that values customer satisfaction and strives to deliver exceptional service.Job DescriptionWe are seeking a Mid-Senior level Full-time Customer Service and Product Management professional to join our team. The ideal candidate will have experience in delivering outstanding day-to-day customer support through live chat,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    We are looking for a skilled IT professional to join our team as an IT Helpdesk Professional with multilingual expertise.About the PositionIn this role, you will provide comprehensive support to clients, troubleshooting technical issues and ensuring seamless resolution of problems.Key Functions:Deliver first-class customer service to internal and external...

  • IT Technical Expert

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Technical Expert to join our team. As an Employee Experience and Support Engineer, you will be responsible for providing exceptional support to our employees.Key ResponsibilitiesAs an IT Technical Expert, your primary responsibilities will include:Providing Level II technical support to employees, including...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job OverviewThe successful candidate will be responsible for delivering top-notch customer service, addressing customer concerns, and contributing to the overall growth and success of the organization.Main Duties and Responsibilities:Offer exceptional customer service through effective communication and problem-solving skills.Investigate and resolve customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time

    Specialist, Technical SupportWe strive to create an environment that empowers our people to innovate and deliver exceptional technical support.Our team is responsible for managing technical issues reported by end users and merchants.We monitor the production e-wallet services to ensure seamless transactions.We work closely with various teams to mitigate any...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan Distribution Full time

    About the JobKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan DistributionJob SummaryWe are seeking a highly skilled Technical Cybersecurity Expert to join our team at Tech Titan Group - Titan Guard and Tech Titan Distribution. As a Technical Cybersecurity Expert, you will be responsible for providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bright Nexus (M) Sdn Bhd Full time

    Key ResponsibilitiesProvide technical support and maintenance to customers on-sitePerform system analysis and troubleshooting to resolve technical issuesDevelop and implement best practices for technical operationsCollaborate with third-party vendors as needed

  • AV Technical Expert

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    We are seeking a highly skilled AV Technical Expert to join our team at OCBC Bank.Job SummaryThis is a challenging role that requires expertise in audio-visual systems, including conferencing and event management. As an AV Technical Expert, you will be responsible for designing, installing, and maintaining audio-visual systems, as well as providing technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sterling Kohler Full time

    **About the Role**This position plays a critical role in ensuring that our customers receive exceptional technical support and product knowledge. As a Technical Service Specialist, you will be responsible for developing and implementing effective technical support plans and activities, providing expert technical advice, and inspecting products at distributor...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tools for Humanity Full time

    About Tools for Humanity:Our company is a network of real humans built on privacy-preserving proof-of-human technology, powered by a globally inclusive financial network. Our mission is to connect, empower, and enable everyone.About the Team:The Operations team oversees the full lifecycle of Orbs and accessories, ensuring excellence from development to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR Full time

    About the Role:We are seeking a skilled Multilingual Call Center Representative to join our dynamic team at KAALI HR. As a critical point of contact for our clients, you will utilize your excellent communication skills to deliver personalized support and resolve issues in a timely manner. This is an exciting opportunity to work with a prominent bank and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Insider Full time

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our Partner Success Team.Troubleshoot technical issues and provide timely resolutions to partner requests.Review partner queries and leverage your knowledge to help partners overcome technical challenges.Contribute to building innovative products by advocating for partners and sharing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Luxoft Full time

    Luxoft's Technical Data Support team is looking for a highly skilled Technical Data Support Professional to provide expert-level support to our clients. As a key member of the team, you will be responsible for resolving complex technical issues and providing training to clients on best practices.About the RoleProvide exceptional customer service and support...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    The Computer Hardware Support Expert role involves providing technical support and maintenance services for our clients' desktop and laptop computers. The successful candidate will be responsible for troubleshooting and resolving technical issues, managing hardware assets, and collaborating with onsite teams.Responsibilities:Provide expert technical support...