IT Technical Support Expert
3 days ago
We strive to create an environment that empowers our people to innovate and deliver exceptional technical support.
Our team is responsible for managing technical issues reported by end users and merchants.
We monitor the production e-wallet services to ensure seamless transactions.
We work closely with various teams to mitigate any technical issues within defined SLA.
- Manage escalation tickets (technical issues) reported by end users and merchants.
- Monitor the production e-wallet services.
- Assist Developer and Solution Architect in production queries.
- Gather data from logs and DB for investigation, reporting, and statistical analytics.
- Support activities involving the production environment.
- Work with SRE, Developer, and SA teams to resolve technical issues.
Requirements:
- Degree in Computer Science or closely related field.
- Experience in tracing and resolving technical issues using logging and support tools.
- 24/7 technical on-call experience.
- Persuasive written and verbal English communication skills.
- Able to operate under high-pressure situations.
Benefits:
- Flexible working hours.
- Unlimited office pantry fruits, snacks, and drinks.
- Mobile subscription reimbursement.
- Dependent coverage options.
- Additional leave for family care.
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