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Technical Support Consultant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Kreativstorm Full time

Kreativstorm is looking for a talented Technical Support Consultant to join our team. As a key member of our technical support unit, you will be responsible for providing high-quality support services to clients worldwide.

About the Position:

  • This is a full-time position that offers the opportunity to work remotely with our multinational team.
  • You will be the primary point of contact for technical issues, ensuring seamless communication and efficient resolution.

Key Responsibilities and Qualifications:

  • Pursuing or having a degree in Computer Science, Information Technology, or a related field is preferred.
  • Strong background in IT troubleshooting and proficiency in IT support tools and software are essential.
  • Excellent problem-solving and communication skills are required to collaborate with the IT team and ensure effective support processes.

Your Key Contributions:

  • Provide technical support to clients, focusing on delivering exceptional customer experiences.
  • Maintain and optimize IT systems and infrastructure to ensure optimal performance.
  • Document and present technical solutions to colleagues and stakeholders.
  • Collaborate with the IT team to improve support processes and ensure alignment with company objectives.

Why Work with Us? We offer a dynamic and innovative environment where you can grow your skills and expertise. You will have the opportunity to work with a team of experts, gaining hands-on experience in IT support and system maintenance. We believe in continuous learning and professional development.