Multilingual Support Agent

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full time
Job Details

This is a great opportunity for someone who wants to work in a fast-paced environment and have a strong impact on our customers' experiences.

**Key Responsibilities**

  • As a Multilingual Support Agent, you will be handling multiple tasks simultaneously, including chatting with customers, responding to emails, and identifying trends in customer problems.
  • The successful candidate will also be responsible for escalating real-time issues to supervisors and writing reports and minutes in Mandarin and/or English.
  • Multilingual support is required as the role involves translating Mandarin to English and vice versa.

**Requirements**

  • We require our support specialist to work on weekends and public holidays with a fixed schedule.
  • Strong written and verbal communication skills in English and Mandarin are necessary to liaise with Mandarin-speaking associates.
  • Excellent customer service quality is expected using soft skills.
  • Able to understand games from a gamer's perspective and provide in-depth gaming and PC/console troubleshooting support.
  • Solving and analyzing information accurately with appropriate speed and guidelines is crucial.
  • This is a team player position.
  • A strong interest in games is preferred but not required.


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