Multilingual Customer Care Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia RADEX MARKETS Full time
Multilingual Customer Care Specialist - Afternoon to Evening Hours

We are seeking a highly skilled Multilingual Customer Care Specialist to join our team. This individual will be responsible for providing exceptional customer care and support to clients during afternoon and evening hours.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and phone calls
  • Provide first-line technical support to resolve customer issues efficiently
  • Collaborate with the KYC team to ensure seamless customer experience
  • Conduct daily handovers to maintain effective communication within the team

Requirements:

  • Previous experience in customer service within the financial sector, preferably in the FX industry
  • Strong written and spoken English and Mandarin skills
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career growth and advancement


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