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Care Quality Manager
1 week ago
At CMA CGM, we strive to provide outstanding customer care and service. As a specialist in this field, you will work collaboratively with our APAC agencies and Global Business Services (GBS) teams to deliver exceptional results.
Your key duties will include driving the adoption of customer service tools, monitoring progress of customer experience improvement strategies, and fostering a culture of continuous learning and improvement.
You will also be responsible for providing guidance and support to customer care managers, facilitating the deployment of global customer experience improvement programs, and engaging with customers to gather feedback.
An undergraduate degree and significant experience in customer service management are required for this position.
