Global Customer Care Director

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Dover Corporation Full time
About Us
Markem-Imaje delivers fully integrated solutions that empower customers to improve their product quality and safety, comply with regulations and retailers' requirements, and enhance their manufacturing processes.

Job Summary
We are seeking an experienced Customer Care and Logistics Manager to oversee and manage our customer care operations. The ideal candidate will have a strong background in customer care and logistics, with excellent interpersonal and customer relationship management skills.

Key Responsibilities
  • Collaborate with cross-functional teams to develop and implement customer care strategies aligned with organizational goals.
  • Manage the forecasting and purchasing function to ensure inventory is available based on demand plan and in line with inventory turnover.
  • Negotiate with customers on delivery dates and order quantities based on the service level guidelines.


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