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M365 Technical Support Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Upwork Full time

We are seeking an experienced Microsoft 365 Technical Support Advisor to join our team. As a key member of our support team, you will be responsible for providing technical support and advice to customers using the New Product Playbook.

Key responsibilities include:

  • Gathering insights, identifying bugs, proposing feature improvements, and contributing to guidelines, wiki links, FAQs, and readiness documentation for new products.
  • Tracking information on DfM and ADO (Azure DevOps) and managing customer cases based on their severity.

Requirements:

  • Strong technical expertise in Microsoft 365 identity, including licensing, group management, MDM strategies, Hybrid Azure AD, AD Premium, and EMS features.
  • Deep understanding of Graph and security fundamentals.
  • Ability to effectively communicate and collaborate with Premier, S500, and VIP customers.