Reservation Manager

4 weeks ago

Petaling Jaya, Malaysia Hilton Full time

Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

**And, we strongly believe that our Team Members are more than just "employees".**

**Thrive at Hilton**
embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a
**Purpose**
, and creating the most optimal work experience for them as an individual.

**Go Hilton**
, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

**Join us now and enjoy the Hilton experience for yourself.**

The Reservation Manager supports the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role will provide support and advice to the Commercial Manager in strategic planning and overall business goals relating to Business Development issues of the brand and the hotel, as well as maintain the corporate standards, brand integrity and hotel image.

**What will I be doing?**

As the Reservation Manager, you will be responsible for performing the following tasks to the highest standards:

- Provide professional, advisory and executive support to the Commercial Manager in meeting strategic goals.
- Participate in the development and implementation of policies for the department and hotel.
- Plan and develop marketing strategies and promotion plans.
- Oversee and assist in the development and implementation of the hotel's sales and marketing plans.
- Set clear objectives for the Business Development team, develop individuals' skills and carry out performance reviews, coaching and training.
- Monitor and evaluate contemporary sales and marketing initiatives and trends.
- Responsible for all marketing activities in the hotel.
- Manage departmental changes and ensure processes and required infrastructure are in place.
- Conduct market research, establish pricing strategies and sales targets for the hotel.
- Manage special projects and other business-related enterprises.
- Ensure efficient utilization of departmental resources.
- Ensure the development, update and maintenance of promotional materials.
- Report on the effectiveness of sales and marketing programs.
- Manage human resources within the department including selection and recruitment, training and development, team building, team member performance planning and review.
- Ensure team members in the department are aware of their duties and responsibilities.
- Initiate corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel are being jeopardized.
- Ensure team members maintain complete familiarity with safety, current first aid and fire emergency procedure.
- Ensure that all equipment is functioning and serviced regularly.
- Manage guest relations and client services including guest and client needs, product and service knowledge, sales effectiveness, communication skills, guest and client feedback.
- Manage departmental expenses and budget.
- Prepare monthly outlook / forecast for related expenses and return to management as scheduled.
- Monitor accounts activities and make adjustments when necessary.
- Implement cost saving methods for the department in line with corporate policy.
- Ensure that all revenue related systems are kept up to date with accurate information and all Hilton International standards are complied with fully.
- Ensure team members abide by both the hotel policies and procedures.
- Ensure files, correspondence and other relevant business documentation are maintained.
- Liaise with the corporate office to execute and ensure smooth flow through of all business development initiatives.
- Coordinate with all Business Development departments within the company to maximize sales opportunities.
- Represent and promote the hotel to all sectors in the community locally and overseas.
- Participate in Hilton initiated sales and marketing events.
- Conduct sales promotion trips to target markets.
- Maintain good rapport and communication in the marketplace locally and overseas.
- Research, produce, gain agreement to implement and monitor the annual revenue proposal / plan throughout the year, updating as necessary.
- Ensure that all revenue related systems are kept up to date with accurate information and all Hilton Intern

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