Reservation Manager
6 months ago
Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
**And, we strongly believe that our Team Members are more than just "employees".**
**Thrive at Hilton**
embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a
**Purpose**
, and creating the most optimal work experience for them as an individual.
**Go Hilton**
, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
**Join us now and enjoy the Hilton experience for yourself.**
The Reservation Manager supports the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role will provide support and advice to the Commercial Manager in strategic planning and overall business goals relating to Business Development issues of the brand and the hotel, as well as maintain the corporate standards, brand integrity and hotel image.
**What will I be doing?**
As the Reservation Manager, you will be responsible for performing the following tasks to the highest standards:
- Provide professional, advisory and executive support to the Commercial Manager in meeting strategic goals.
- Participate in the development and implementation of policies for the department and hotel.
- Plan and develop marketing strategies and promotion plans.
- Oversee and assist in the development and implementation of the hotel's sales and marketing plans.
- Set clear objectives for the Business Development team, develop individuals' skills and carry out performance reviews, coaching and training.
- Monitor and evaluate contemporary sales and marketing initiatives and trends.
- Responsible for all marketing activities in the hotel.
- Manage departmental changes and ensure processes and required infrastructure are in place.
- Conduct market research, establish pricing strategies and sales targets for the hotel.
- Manage special projects and other business-related enterprises.
- Ensure efficient utilization of departmental resources.
- Ensure the development, update and maintenance of promotional materials.
- Report on the effectiveness of sales and marketing programs.
- Manage human resources within the department including selection and recruitment, training and development, team building, team member performance planning and review.
- Ensure team members in the department are aware of their duties and responsibilities.
- Initiate corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel are being jeopardized.
- Ensure team members maintain complete familiarity with safety, current first aid and fire emergency procedure.
- Ensure that all equipment is functioning and serviced regularly.
- Manage guest relations and client services including guest and client needs, product and service knowledge, sales effectiveness, communication skills, guest and client feedback.
- Manage departmental expenses and budget.
- Prepare monthly outlook / forecast for related expenses and return to management as scheduled.
- Monitor accounts activities and make adjustments when necessary.
- Implement cost saving methods for the department in line with corporate policy.
- Ensure that all revenue related systems are kept up to date with accurate information and all Hilton International standards are complied with fully.
- Ensure team members abide by both the hotel policies and procedures.
- Ensure files, correspondence and other relevant business documentation are maintained.
- Liaise with the corporate office to execute and ensure smooth flow through of all business development initiatives.
- Coordinate with all Business Development departments within the company to maximize sales opportunities.
- Represent and promote the hotel to all sectors in the community locally and overseas.
- Participate in Hilton initiated sales and marketing events.
- Conduct sales promotion trips to target markets.
- Maintain good rapport and communication in the marketplace locally and overseas.
- Research, produce, gain agreement to implement and monitor the annual revenue proposal / plan throughout the year, updating as necessary.
- Ensure that all revenue related systems are kept up to date with accurate information and all Hilton Intern
-
Hotel Reservation Manager
5 months ago
Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full timeAs **Reservations Manager / Assistant Reservation Manager**, your Key Responsibilities Include: - To manage the daily operations and efficient running of the Reservations Department. - Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives. - To drive the team to achieve...
-
Assistant Reservation Manager
5 months ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 23210893 **Job Category** Reservations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities....
-
Reservations Supervisor
5 months ago
Petaling Jaya, Malaysia Avante Hotel Full timea. To assist Reservations Manager with the rooms forecasting. b. To check the accuracy of room blocks, reservations, and group market codes performed by the Team. c. To lead Reservations Team in the absence of the Reservation Team and to ensure their tasks are carried out efficiently. d. To assist Reservations Manager in training, scheduling, counselling,...
-
Reservation Manager
6 months ago
Petaling Jaya, Malaysia Hilton Full timeReservation Manager Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly...
-
Reservation Assistant
5 months ago
Petaling Jaya, Malaysia Armada Petaling Jaya Full time***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **DUTIES AND RESPONSIBILITIES**: - Having knowledge of entire Reservation Procedure - Responsible for Hotel and Local Reservations and Reservation -...
-
Reservation Agent
5 months ago
Petaling Jaya, Malaysia Sunway Resort Hotel Sdn Bhd Full timeTicket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. It has overlapping missions, quality objectives and business purposes. It provides integration of our customer responsiveness, empowerment, planning, process focus, marketing and knowledge management we become less...
-
Inbound Travel Reservation
5 months ago
Petaling Jaya, Malaysia The Traveller Malaysia Full timeSales : Manage overseas agents quotations and itinerary arragement for Free Individual Travellers ( FIT ) - Hotel Room Bookings : Managing daily hotel reservations and bookings, close outs and allotments. - Itinerary arrangement : Booking of transfers & tours, attraction tickets, restaurants, guides etc. - Invoicing : Timely invoicing into system for billing...
-
Duty Manager
5 months ago
Petaling Jaya, Malaysia Hilton Full timeDuty Manager Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly believe...
-
Duty Manager
6 months ago
Petaling Jaya, Malaysia Hilton Full timeHilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly believe that our Team...
-
Admin Reservation
5 months ago
Petaling Jaya, Malaysia GFG HOME REALTY SDN BHD Full time**URGENTLY HIRING** - Required skill(s): MS Office Word, MS Excel,Google Drive - Required language(s): Bahasa Malaysia, English - Good administrative, well communication, organized and prepare to perform multitasking skills - At least 1 year(s) of working experience in the related field is required for this position - Able to work independently and complete...
-
Guest Relation Assistant
6 months ago
Petaling Jaya, Malaysia Hotel Armada (PJ) Sdn.Bhd Full timeYou will be responsible for the accurate recording and processing of all reservations. Maximisation of room sales through pro-active selling techniques. Maintain an up-to-date knowledge of the hotel and its room rates, promotions and facilities. - Top priority is to telephone courtesy and service consistent with the standard and procedures of the Hotel...
-
Revenue Manager
2 months ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 24159659 **Job Category** Revenue Management **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Maintains the transient rooms inventory for the hotel(s) and responsible for...
-
Revenue Manager
5 months ago
Petaling Jaya, Malaysia Sunway City Kuala Lumpur Hotels Full time**Company Description** Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city...
-
Customer Service Representative
6 months ago
Petaling Jaya, Malaysia Teleperformance Full timeOverview: Responsible for providing overall reservations and related support to to ensure customer satisfaction. Qualifications: Excellent communication skills in language required & English; Excellent commercial understanding; Problem solving; Sense of responsibility; Independent and customer friendly. Experienced with Customer Care, internet and...
-
Restaurant Manager
5 months ago
Petaling Jaya, Malaysia KyoChon Sdn.Bhd Full timeYour principal role is to ensure that the restaurant operates efficiently and profitably while maintaining KYOCHON’s reputation and ethos. Without being exhaustive, here are some of the responsibilities which you are expected to undertake: **Business activities**: - Assist in analysing and planning restaurant sales levels and profitability. - Preparing...
-
Restaurant Manager
5 months ago
Petaling Jaya, Malaysia KyoChon Sdn.Bhd Full timeYour principal role is to ensure that the restaurant operates efficiently and profitably while maintaining KYOCHON’s reputation and ethos. Without being exhaustive, here are some of the responsibilities which you are expected to undertake: **Business activities**: - Assist in analysing and planning restaurant sales levels and profitability. - Preparing...
-
Travel Consultant
6 months ago
Petaling Jaya, Malaysia Sinergia Talents Sdn Bhd Full time**Role Description** This is a full-time on-site role for a Travel Consultant, located in Petaling Jaya. The Travel Consultant will be responsible for managing and arranging travel arrangements for clients, providing personalized customer service, making reservations, and ensuring client satisfaction. The Travel Consultant will utilize various systems and...
-
Credit Management
6 months ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Position: Credit Management & Collection Analyst** **Location: Petaling Jaya** **Tenure: 1-yea**r **contract ( convert to permanent )** **Working Hour: Normal Working Hour** **Salary: Up to RM6K** **Responsibilities**: - Resolve Simple Collection Issues, Perform Collection Follow Up On Potential Credit Risk Accounts With Significant Past Due...
-
Finance Manager
5 months ago
Petaling Jaya, Malaysia RICHENG (MALAYSIA) SDN. BHD. Full time**Job Description & Responsibilities** - Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements. Ensure compliance with accounting standards and regulations. - Develop annual budgets and forecasts in collaboration with senior management. Monitor performance against budget and provide variance analysis....
-
Training Administrator
5 months ago
Petaling Jaya, Malaysia SINERGIA TALENTS SDN BHD Full time**Job Scope**: **Responsibilities**: - Liaison with Trainers and Potential Clients: Communicate effectively with trainers and potential clients to coordinate training programs and ensure smooth interactions. - Document Management: Maintain and organize necessary documentation related to training programs and compliance requirements. - Survey and Hotel...