Reservation Assistant
6 months ago
***:
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
**DUTIES AND RESPONSIBILITIES**:
- Having knowledge of entire Reservation Procedure
- Responsible for Hotel and Local Reservations and Reservation
- Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Responsible for various Production reports and supply to each department concerned.
- Ensure special handling of repeats guest and very VIP guest.
- Observes and ensures that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Reservation Manager
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for work schedule
- Responsible for maintaining a Neat and Orderly position at all times.
**Salary**: From RM1,800.00 per month
Application Question(s):
- Please advise your expected salary for this position
- Please advise your current working status.
- Please provide us your contact number
- If you are shortlisted ; please do let us know your available days & time for interview.
**Experience**:
- Hotel Reservation: 2 years (required)
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