Content Reviewer

2 weeks ago


Petaling Jaya, Malaysia Language Talent Solution Full time

Position: Content Moderator (Mandarin Speaker)

Language Required: Mandarin & English

Working Schedule: 24/7 rotational shift, 5 days a week (Mon-Sun)

Location: PJ, Selangor

Interview: Assessment + 1 round of interview

**Salary**: Salary Between RM3,000 - RM3,300 + Language Allowance RM300

Job Scope:

- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

**Requirements**:

- Preferable 6 months of related working experience
- Fluency in English and mandarin languages
- Flexible for shifting schedule and changes along with it

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,000.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- We are looking for immediate starter, kindly state your availability.

**Education**:

- Bachelor's (preferred)

**Language**:

- Mandarin (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Application Deadline: 07/17/2023
Expected Start Date: 07/17/2023


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