![Agensi Pekerjaan Sunrise Recruit Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
新山bukit Indah
2 weeks ago
**Responsibilities**:
- Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
- Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
- Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.
**Job Requirements**:
- Minimum SPM graduate and proficient with English & Chinese languages.
- Possessed experiences in customer service line, preferably in Call Centre.
**Working hours**:
- 5.5 days, fixed day shift
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
Expected Start Date: 03/01/2024
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