Ticketing Executive

2 weeks ago


Kuala Lumpur, Malaysia ROYSTAR TRAVEL & TOURS SDN BHD Full time

**Duties and Responsibilities**
- Familiar with SABRE GDS (Global Distribution System) System, Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
- Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
- Understand the client’s needs and anticipate travel needs in order to provide efficient service at all times
- Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
- Handle client's feedback promptly and professionally. Offer appropriate solutions and alternatives in a timely manner. Escalate any complaints to the HOD and Manager, maintain a high level of customer service and professionalism
- Handle customer billing and payments accurately
- Follow up and keep track of ticketing deadlines and schedule changes and inform clients.
- Any other duties at the discretion of the company.

**Requirements**:

- Fluent in English and **Mandarin (written & oral)** - compulsory
- Possesses a basic Diploma/Bachelor Degree, preferably in Travel
- Minimum 3 years of experience in the Travel Industry
- Able to communicate with a wide range of people at all levels, both within and outside the Company
- Excellent knowledge of Sabre GDS (Global Distribution System)
- Strong knowledge of airline ticketing procedures, fare structures, fare rules and reservation systems
- Ability to work in a fast paced, dynamic environment with changing priorities and deadlines
- Passionate for travel, tourism and hospitality industry
- Experience in corporate travel management or related roles is a plus.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus


  • Ticketing Executive

    3 weeks ago


    Kuala Lumpur, Malaysia Bestour Travel Full time

    Responsible for corporate or group ticketing and able to work independently - Provide expert knowledge to different clientele in areas of flight routings, accommodation requirements, Visa requirements, car rental, and other related travel services - Able to make reservations ticketing who familiar with the GDS system, especially in Sabre to book flights,...

  • Ticketing Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Smart World Travel & Tours Sdn Bhd Full time

    Ticketing Staff with high level of knowledge in GDS Your core responsibilities fall in: 1) making and confirming reservations 2) issuing and selling tickets for passengers; resolving all customer queries professionally and in a timely manner either over the phone or in person. 3) liaise with all airline personnel to ensure maximum support to passengers and...


  • Kuala Lumpur, Malaysia Amar travel and tours sdn bhd Full time

    The Ticketing Officer **helps passengers to plan for their trips**. He/She answers questions on travel arrangements such as routes and time schedules. - He/She makes and confirms reservations. - He/She calculates the expenses and sells tickets to the passengers. - Plans route and computes ticket cost, using schedules, rate books, and computer. - Reads coded...

  • Ticketing Executive

    4 weeks ago


    Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    To provide travel management services to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. **Job Description: - Provide services according to customer's request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call...


  • Kuala Lumpur, Malaysia FLY HUB TRAVEL SDN BHD Full time

    Requirements: 1) Excellent knowledge of computer reservations systems, GDS systems, and b2b travel business 2) Experienced with Ticketing agent/Reservation and Strong sales skills and commercial understanding. 3) At least 1-3 years of working experience in the related field is required for this position 4) Able to work flexible hours to complete work demands...


  • Kuala Lumpur, Malaysia Mayflower Group Full time

    To provide **travel management services** to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. - Provide services according to customer’s request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call center services -...


  • Kuala Lumpur, Malaysia AF Travel Sdn Bhd Full time

    Gain hands-on experience in planning and executing travel events and experiences. - Work closely with a dynamic team to ensure seamless operations. - Learn event logistics, vendor coordination, and client service. - Enhance your problem-solving and organizational skills. - Contribute to the success of memorable travel experiences. - Immerse yourself in the...


  • Kuala Lumpur, Malaysia TASKAL RESOURCES SDN. BHD. Full time

    Job Scope: a. Answer inbound call from customer. b. Assist in airline & hotel ticketing procedure, including fare enquiries. c. Proficient in Global Distribution System ( GDS ). d. Perform office-based administrative duties whenever required. e. Take ownership of issues faced by customer and company partners. Requirement: a. Malaysia citizen b. Minimum...


  • Kuala Lumpur, Malaysia Virtualflex Sdn Bhd Full time

    Admin and finance executive assisting in record and report ticketing accounting situations to the company they work with, verify deposits and prepare daily reports and income. They arrange authorized refund vouchers, maintain the returned check accounts and communicate with ticketing managers concerning any ticketing systems issues. WE OFFER digital payment...

  • Ticketing Executive

    3 weeks ago


    Kuala Lumpur, Malaysia ICE HOLIDAYS SDN. BHD. Full time

    To be the leading B2B travel wholesaler SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    Key ResponsibilitiesAs a Universal Command Centre Executive, you will be responsible for:Managing and coordinating the resolution of all escalations of open tickets from customers or internal delivery units.Verifying debriefing of calls or tickets and collecting missing information if necessary.Proactive open call monitoring to ensure the fulfillment of...

  • IT Helpdesk

    4 weeks ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **Job Description Summary** This is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. **Key...

  • Executive, Standards

    4 weeks ago


    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Executive Standards & Procedure **Reports To**: - Assistant Manager, Standards & Procedure, and Info Management **Role Purpose**: - Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well...


  • Kuala Lumpur, Malaysia Scicom Full time

    **Universal Command Centre Executive -Incident Management** **Role Summary**: The Incident Resolution Management Agent is responsible for the resolution of service requests and associated services issues for nominated customers in ‘real time’. This includes proactively monitoring of open tickets to ensure achievement of contracted service levels. Post...


  • Kuala Lumpur, Malaysia Scicom Full time

    The monitoring support is responsible for the proactive monitoring of 24x7 service orders and acting as a control tower coordinating service deliveries with various internal services. Teams including Service Delivery Manager, Technical Support, Technical Account Managers, Part Planning, Logistic & Field as well as external partners (local service providers)...

  • Account Executive

    1 week ago


    Kuala Lumpur, Malaysia EEZDEE INTRADE SDN BHD Full time

    Accounting assistants record and report ticketing accounting situations to the accountant they work with, verify deposits and prepare daily reports and income. They arrange authorised refund vouchers, maintain the returned check accounts and communicate with ticketing managers concerning any ticketing systems issues. Eezdee Intrade Sdn Bhd mainly involve in...

  • Account Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Radio and Link Telecommunications Sdn Bhd Full time

    Accounting assistants record and report ticketing accounting situations to the accountant they work with, verify deposits and prepare daily reports and income. They arrange authorised refund vouchers, maintain the returned check accounts and communicate with ticketing managers concerning any ticketing systems issues. Radio & Link Telecommunications Sdn Bhd...


  • Kuala Lumpur, Malaysia Smart World Travel & Tours Sdn Bhd Full time

    Accounting assistants record and report ticketing accounting situations to the accountant they work with, verify deposits and prepare daily reports and income. They arrange authorised refund vouchers, maintain the returned check accounts and communicate with ticketing managers concerning any ticketing systems issues. Diploma / Advanced Diploma / Higher...

  • Executive, Standards

    4 weeks ago


    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Assistant Manager, Standards & Procedure, and Info Management **Role Purpose**: - Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well as Tariff & Pricing related matters. - Assisting with...


  • Kuala Lumpur, Malaysia FLY HUB TRAVEL SDN BHD Full time

    As Reservation and Ticketing Agent you will be responsible for the processing of ticketing requests submitted by agents as well as responding to service desk inquiries submitted for assistance with booking, pricing, air contract questions, or any related airline queries. Key Responsibilities: 1. Assist our clients with ticketing, itinerary building, pricing...