Executive, Standards
2 weeks ago
**Position Title**:
- Executive Standards & Procedure
**Reports To**:
- Assistant Manager, Standards & Procedure, and Info Management
**Role Purpose**:
- Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well as Tariff & Pricing related matters.
- Assisting with Policy and procedures reviews and new introductions in addition to updating and maintenance of Reservations & Ticketing Manuals for all Customer Touchpoints
**Key Accountability**:
- To take ownership by investigating and handling station queries on Reservations and Ticketing issues and to identify initiatives and process improvement to reduce cost.
- To identify new Reservation and Ticketing Policies and Procedures and to provide guidance to Reservations and Ticketing offices.
- To disseminate above by issuance of Reservations and Ticketing Notices to stations systemwide.
- To perform investigations and replies to complaints and queries from stations for service excellency
- Remain updated with Reservations and Ticketing policies to be able to monitor station performance and take corrective actions for smooth customer handling
- Taking on any ad hoc work that may be allocated, including Tariff & Pricing related matters
**Qualifications & Working Experience**:
- Diploma in Business Administration and Management or any relevant fields with 2 years of working experience in Airlines Reservations & Ticketing, or
- High school certificate (SPM/STPM) with 3 years of working experience in MH reservations & Ticketing
**Skills and Knowledge**:
- To be very familiar with the airlines Standards & Procedures and Tariff & Pricing related matters
- Must have excellent interpersonal skills and be able to deal with stations throughout the system.
- Good understanding of overall end to end processes
- Must possess excellent commercial, analytical and communication skills that are focused on results and work well under pressure.
**Skills and Knowledge**:
- To be able to conduct investigation and provide resolution within stipulated SLA
- Process engineering does not meet business demands which keep changing due
- technological advancement and customer needs
- To be constantly mindful of anti trust and privacy regulations
-
Grooming Standards Executive
2 weeks ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Grooming Standards Executive **Reports To**: - Senior Manager Cabin Crew, In-Flight Services **Role Purpose**: - To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and...
-
Grooming Standards Executive
2 weeks ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Manager Cabin Crew, In-Flight Services **Role Purpose**: - To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and professional impression on passengers while upholding...
-
Executive, Standards
2 weeks ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Assistant Manager, Standards & Procedure, and Info Management **Role Purpose**: - Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well as Tariff & Pricing related matters. - Assisting with...
-
Consolidation and Reporting Lead
19 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full timeSpace Executive is seeking an experienced accounting and financial analyst to join our team in Kuala Lumpur. As a Senior Finance Manager, you will be responsible for managing the consolidation of financial statements for multiple entities and ensuring accurate reporting across various business units in the APAC region.About the PositionThis is a mid-senior...
-
Financial Consolidation Expert
19 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full timeAt Space Executive, we are seeking an experienced finance professional to join our team in Kuala Lumpur as a Senior Finance Manager. This pivotal role involves managing the consolidation of financial statements for multiple entities within the organization and ensuring accurate reporting across various business units in the APAC region.About the RoleThis is...
-
Standards of Business Conduct Investigator
2 weeks ago
Kuala Lumpur, Malaysia Hewlett Packard Enterprise Full timeStandards of Business Conduct Investigator This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. We are seeking a highly motivated and qualified Standards of Business Conduct (SBC) Investigator to join our Ethics and Compliance Office. The position is based in Kuala Lumpur, Malaysia. The Security...
-
Standard Chartered Bancassurance Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeWe're looking for a talented Insurance Specialist to join our team at Standard Chartered. As a bancassurance sales expert, you'll be responsible for offering comprehensive financial solutions to our clients, supporting the Affluent Distribution, Business Banking, and Personal Banking teams in driving insurance sales.Responsibilities:Provide personalized...
-
Assistant Manager, Group Standards
2 weeks ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Assistant Manager, Group Standards & Procedures and Promotion **Reports To**: - Senior Manager, Group Standards Procedure and Promotion **Role Purpose**: - This role is responsible for implementing, and maintaining document management policies, procedures, and systems to ensure efficient and compliant handling of all organizational...
-
Assistant Manager, Group Standards
2 weeks ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Manager, Group Standards Procedure and Promotion **Role Purpose**: - This role is responsible for implementing, and maintaining document management policies, procedures, and systems to ensure efficient and compliant handling of all organizational documents. The Assistant Manager is required to collaborate with cross-functional...
-
Sales Executive
2 weeks ago
Kuala Lumpur, Malaysia Agensi Executive Recruiters Sdn. Bhd. Full time**Responsibilities**: - Job Description: - 1. To promote and professionally sell a wide range of Banking product. - 2. To build relationships and communicate with customers over the telephone and providing high standards of service by following presentation guidelines in accordance to given product factsheet and sales script. - 3. Effectively communicate...
-
Senior Finance Manager
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full timeSenior Finance Manager - Consolidation focusedWe are seeking an experienced and detail-oriented Consolidation and Reporting Finance Manager to join our finance team in Kuala Lumpur. This role will be pivotal in managing the consolidation of financial statements for multiple entities within the organization and ensuring accurate reporting across various...
-
Retail Marketing
2 weeks ago
Kuala Lumpur, Malaysia CXL Executive Full time**Position Title**: Retail Marketing & Business Support(Banking) **Contract Period**:12 months contract with renewable **Location**:Jalan Tun Razak, Kuala Lumpur (nearby to MRT Tun Razak Exchange) **Working Hours**: Monday - Friday/8.30am-5.30pm **Salary**:RM 2,200 - RM 3,000/Month (depends on experience) **Qualification**:Bachelor Degree in...
-
Accounting and Financial Analyst
19 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full timeWe are seeking an experienced finance professional to take on the role of Senior Finance Manager in Kuala Lumpur. In this position, you will be responsible for managing the consolidation of financial statements for multiple entities and ensuring accurate reporting across various business units in the APAC region.About the OpportunityThis is a full-time...
-
Senior Finance Manager
19 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full timeWe are looking for a seasoned finance professional to lead our consolidation and reporting team in Kuala Lumpur. As a Senior Finance Manager, you will play a critical role in managing the consolidation of financial statements for multiple entities and ensuring accurate reporting across various business units in the APAC region.About the JobThis is a...
-
Senior Project Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full timeKuala Lumpur, Malaysia | Posted on 03/07/2025Country: MalaysiaJob DescriptionPlan, monitor and control daily works at the project sites and project teams to the successful completion of project according to the quality standard and on time delivery.Take ultimate responsibility for complying and implementing all policies, activities, procedures, instructions,...
-
Corporate Services Manager
2 weeks ago
Kuala Lumpur, Malaysia Career Channel Executive Search Full timeCompany Secretary 1. Coordinate with various divisions and departments in the Group to arrange and prepare for the meetings of the shareholders, the Board of Directors (“Board”), Board Committees, project committees and operational departments including compilation and/or preparation of meeting papers. 2. Prepare notices, compile agendas and meeting...
-
Manager of Artificial Intelligence
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full timeManager of Artificial Intelligence & Machine LearningResponsibilitiesDevelop and execute the enterprise-wide AI strategy for the APAC region, aligning it with the overall business goals and objectives. Chart the roadmap for AI implementation, identifying opportunities and focus areas for leveraging AI technologies.Lead the development of POCs to demonstrate...
-
Technology Audit
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full timeResponsibilities:Evaluate effectiveness and efficiency of technology internal controls in accordance with regulatory expectations and best practices i.e. Risk Management in Technology (RMiT), Information Security, Data Security, Network Security & Cyber Security best practice (NIST framework).Focus on security auditing architecture and controls for design &...
-
Executive Chef
3 weeks ago
Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full timeSummary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Executive Chef is responsible to function as the Production Manager for the Food and Beverage Department, to ensure that all the outlets and...
-
Executive Pastry Chef
2 weeks ago
Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full timeThis position is responsible for operating the pastry section of the kitchen while working closely with the Executive Chef. Executive Pastry Chef will also be required to plan production and develop seasonal offerings. Responsible to create high quality pastry dishes with the standard recipes and presentations in order to maintain quality standards and...