Online Customer Service Assistant

6 days ago


Kuala Lumpur, Malaysia Sellection Sdn Bhd Full time

Are you passionate about delivering exceptional customer experiences in the digital realm? Thrive in a fast-paced environment where problem-solving and communication skills are key? We're seeking a talented individual like you to join our team as an Online Customer Service Assistant.

Sellection has been earning 8-figure revenue for the past 3 years with more potential for growth.
We are a strong e-commerce, technology driven retail business selling branded, high quality fashion products.

We focus on giving the best customer experience and customer service with sophisticated e-commerce and retail system.

Our team currently consists of only 8 people who manage to excellently run the operation of a 9-figure revenue business. We are a high energy, proactive and well mannered team. We communicate very well with each other, and strive to get the job done in the best possible way.

There is huge room for growth at Sellection. Our team salary increases between 30% to 200% within 1 to 4 years of working at the company.

Ready to make a tangible impact on our company's operations? We're seeking a talented Online Customer Service Assistant to join us.

If you're ready to leverage your expertise to drive success, join us on this journey of innovation and operational excellence as an Online Customer Service Assistant

In summary, you will be responsible for:

- Serve potential customers by answering questions and providing information;
- Tracking customer order status upon customer’s request;
- Handling complaints or queries and forwarding serious issues to managers on duty.

**Requirements**:

- 1-2 years experience in customer service.
- Customer service experience in online retail operation such as replying to WhatsApp and other social media platforms will be an added advantage;
- Fluency in social media platforms such as Facebook, Instagram,Tiktok, Whatsapp.
- Experience in using Microsoft Excel.

Share the news to your family and friends who are in search of a new working opportunity. Thank you

HR Team
Sellection Branded Fashion Outlet

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you able to work on the weekends, PH and stay back for work ?

**Experience**:

- Customer service: 1 year (required)



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