Junior Admin

4 weeks ago

Melaka, Malaysia Ltria Full time

**Junior Admin & Operations Executive**

**Duties & Responsibilities**:
**Administrative Tasks**
- Responsible for maintaining the day-to-day data updates from clients in the system accurately and efficiently.
- Will be responsible for handling customer related service requests for reports, data updates & data accuracy or other general queries related to our company’s solutions.
- Facilitate root-cause investigation, providing status updates, follow-through on corrective actions and any other customer queries.
- Assist on membership requests or queries, example but not limited to helping customers reset password, activate accounts, update details and answer members queries.
- Must approach all matters in a non-biased and professional manner.
- Able to adapt quickly on a fast-paced environment. Passionate & quick in learning new tools to improve own’s efficiency in managing daily tasks.

**Online Rewards Platform management**
- Will be responsible for maintaining the online rewards platforms of the company by liaising with merchants to ensure the products & prices are up to date.
- Knowledge on Sales Order management and Invoicing to create manual Sales Orders as and when necessary or upon customer’s request.
- Locate products & services, check stock availability, help customers to complete their transactions, assist in after sales queries and issue resolution.
- Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gifting enquiry etc.
- Manage inventory to resolve orders and take necessary steps to salvage any potential loss of sale.
- Align information with respective managers with regards to the various rewards platform used by clients.

**Applicant must be willing to take on any other job responsibilities assigned by supervisor.**

**QUALIFICATIONS & EXPERIENCE**
- Diploma/Degree with 2-3 years of Admin / Customer service experience or equivalent.
- Experience working on HRM / Sales / CRM online platforms will be preferred.
- Experience in e-commerce or employee rewards platform operations would be good.
- Mandatorily needs to have experience working on Excel Spreadsheets, proficiency with excel spreadsheets will be preferred.
- Experience in fast paced and startup environment will be valuable.
- Additional language proficiency in any of the following - Korean, Japanese, Vietnamese or Mandarin, will be valuable to deal with clients from these geographies.
- The role is a desk based, in-office role with the office being in Melaka.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Melaka: Reliably commute or planning to relocate before starting work (required)

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